Kassie Phillips

Responsible for overseeing the revenue management function within the organization including Central Scheduling, Admitting, HIM, ROI, Coding and the Business Office

• This includes meeting and continuously monitoring the goals and objectives while maintaining alignment with the strategic goals and objectives of Cass Regional and reaching 100% or better cash collection goals
• DNFB reduction by over 2mil and reduction to A/R days of 40.
• Improved overall financial performance with consistent evaluation and implementation of revenue cycle best practices resulting in 206% financial gain.
• Decreased denials by conducting thorough audits of charge capture procedures and providing feedback to clinical teams on documentation requirements to under 12% goal.
• Reduced outstanding accounts receivable balances by diligently monitoring aging reports and following up on overdue invoices to lowest balance in the last 5 years.
• Supported clinical team members with revenue cycle procedures and addressed issues.

• Direct and coordinate revenue cycle process and quality improvement
• Scope requires reviewing accounting, billing and collection report (ATB), customer service, vendor & client relationships, evaluating gaps in compliance, integrating new training tools, and implementing controls to oversee performance
• Collaborate with ownership and divisional leadership to conduct month end reviews on performance and reported issue to higher management with great detail
• Oversee revenue cycle process for employees and collections including patient access, authorizations, CDM, and CDI/Coding
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth with a team of 40
• Assisted in recruiting, hiring and training of team members.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations such as monthly denials, payer meetings and EAD reporting

• Achieve compliance with all federal and state billing regulations by monitoring, assessing, and directing patient business services procedures to ensure effectiveness, accuracy, and adherence programs for the organization with a staff of 40
• Scope included improving operational efficiency, monitoring regulatory impacts on the revenue cycle, setting and enforcing policies and procedures, monitoring quality, and designing EHR as well as coaching and training supervisors
• Decreased revenue loss by implementing new procedures to boost operational efficiency including streamlining collection of outstanding payments, resulting in a reduction of the time to receive payment
• Aligned all departments regarding new shared service center for client to expand responsiveness for updating business requirements.