Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jessica Brooks

Olive Branch,MS

Summary

Dynamic retail professional with a proven track record at Salon Centric, excelling in customer service and product knowledge. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Adept at managing inventory and visual merchandising, ensuring a seamless shopping experience while maintaining attention to detail. Fast learner committed to continuous improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Salon Centric
06.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases and locate items
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Participated in continuing education classes and online lessons to stay current with industry trends and improve overall skillset.

Retail Sales Associate

Target
10.2022 - 06.2024
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for all beauty trends

VR Headset Technician

TD Synnex
12.2021 - 10.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Processing Assistant

Amazon
10.2019 - 12.2021
  • Collaborated with colleagues to develop innovative solutions for complex processing challenges.
  • Performed regular audits of processed materials, identifying areas for improvement or necessary corrections.
  • Actively contributed ideas during team meetings, fostering a culture of continuous improvement and innovation in processing operations.
  • Developed strong working relationships with cross-functional teams, fostering a positive work environment focused on collaboration and shared success.
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.

Education

No Degree - Cosmetology

Gould's Academy
Memphis, TN
09-2025

High School Diploma -

Palestine Wheatley High School
Palestine, AR
05-2019

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Retail sales
  • Continuing education
  • Product knowledge
  • Fast learner
  • Attention to detail

Certification

  • Barbicide certification
  • Sassoon Connect
  • Shear Haven Domestic Violence Training
  • Norvell University Core Sunless
  • Biolage Scalp Specialist
  • R+COLOR certification

Timeline

Retail Sales Associate

Salon Centric
06.2024 - Current

Retail Sales Associate

Target
10.2022 - 06.2024

VR Headset Technician

TD Synnex
12.2021 - 10.2022

Processing Assistant

Amazon
10.2019 - 12.2021

No Degree - Cosmetology

Gould's Academy

High School Diploma -

Palestine Wheatley High School

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