Microsoft Office
Jessica Brown
Bartender
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional performance in customer service establishments.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Bartender
Residence Inn Marriott
Portland, ME
03.2023 - 09.2023
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Assisted with inventorying beverage stock and bar supplies.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Aloft Hotel
Portland, ME
03.2022 - 09.2023
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender, Server, Cashier
Portland Pie Company
Portland, ME
06.2021 - 09.2022
- Recruited and trained new employees to help maintain talented team.
- Kept bar presentable and well-stocked to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Science - Finance
University of Massachusetts - Boston
Boston, MA 09.2018 - Current
Associate of Arts - Liberal Arts
Cape Cod Community College
West Barnstable, MA 09.2012 - 08.2016
Skills
Responsible alcohol service
Liquor, beer and wine knowledge
Menu memorization
New hire training
Hospitality service expertise
Clear and effective communication
Engaging personality
Sales expertise
Highly reliable
Inventory
Making change
Software
POS Systems
Certification
TIPS On-Premise Alcohol Server
Timeline
Bartender
Residence Inn Marriott
03.2023 - 09.2023
Bartender
Aloft Hotel
03.2022 - 09.2023
Bartender, Server, Cashier
Portland Pie Company
06.2021 - 09.2022
Bachelor of Science - Finance
University of Massachusetts - Boston
09.2018 - Current
Associate of Arts - Liberal Arts
Cape Cod Community College
09.2012 - 08.2016