Jessica Brown
Chattanooga,TN
Summary
To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Process Technician
Nordson Medical
07.2023 - Current
- Consistently met or exceeded production targets through diligent monitoring of processes and swift resolution of issues.
- Complied with safety rules and standards to maximize efficiencies while reducing accidents.
Trainer
Amazon
12.2019 - 08.2023
- Welcomed new associates on Day 1
- Lead new hire associate onboarding groups
- Trained new associates on processes and procedures needed to maintain company standards during their first week.
- Demonstrate safety and standard work at all times.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Warehouse Associate
Amazon
08.2015 - 08.2023
- Responsible for fulfilling the logistics behind receiving, processing and strong inventory according to purchase orders and store policy
- Retrieve items to fulfill customer orders and have them shipped out in a timely manner to keep the Amazon promise
- Problem Solver in the Pick Department being able to fix sever problems with the inventory in the Pick Mods.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
Sales/ Inventory Associate
Walmart
04.2013 - 08.2015
- Ensure customers have a great first and last impression
- Building rapport through conversation and honest recommendations
- Collaborating with fellow team members to keep the sales floor area clean and organized at all times
- Assessed product needs and restocked for customer satisfaction.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Streamlined the inventory management process for increased efficiency with consistent organization and labeling practices.
- Increased warehouse productivity through effective teamwork, clear communication, and collaboration with colleagues.
Education
No Degree - Medical Billing And Coding Certificate
Ancora
Chattanooga, TN11.2019
High School Diploma -
Independence High School
Manhattan, NY06.2005
Skills
- Quality Control Analysis
- Continuous Improvement
- Process Implementation
- Team Training
- Performance Improvement
- Customer Service
- Work Scheduling
Membership Activities
- Mental Health & Well-Being President 2021
- Associate Safety Committee
Education Certifications
- Medical Billing and Coding Certificate, 01/2020
- Ancora Corporate Training, 03/2019 - 11/2019
Timeline
Process Technician
Nordson Medical
07.2023 - Current
Trainer
Amazon
12.2019 - 08.2023
Warehouse Associate
Amazon
08.2015 - 08.2023
Sales/ Inventory Associate
Walmart
04.2013 - 08.2015
No Degree - Medical Billing And Coding Certificate
Ancora
High School Diploma -
Independence High School