Jessica Brown
Tallahassee,FL
Summary
Customer service-oriented professional with a pleasant disposition, pursuing a career opportunity to efficiently attend to and fulfill consumer requirements in a professional manner. A fast learner, I have exceptional communication skills and excel at acquiring new responsibilities. My main goal is to consistently progress within a secure and fulfilling organization, ultimately attaining success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dietary Aide
Eden Springs Nursing and Rehab Center
2020.02 - Current
- Cutting residents tray cards
- Making snacks for 10:00 am n 2:00pm
- Setting up trays for breakfast lunch n dinner
- Getting them what they needs
Customer Service Representative
Family Dollar
2018.11 - Current
- Greeting every customer thats walks in with a smile and making them feel welcome
- Managing the A balance cash drawer
- RECOVERING THE STORE
- HANDLING THE REPACKS
Delivery Driver
Bite Squad
2018.03 - Current
- Deliver food in a timely matter with great customer service making sure orders are accurate
Cashier
Tallahassee Memorial Healthcare
2022.10 - 2024.08
- I handle the cash register
- The cash in till was always set at the correct amount before and after shift
- Accepting different payment methods
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Unit Secretary
Tallahassee Memorial Hospital
2021.10 - 2024.08
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Mental Health Clinician
Capital Regional Behavioral Health Center
2019.05 - 2019.11
- Reports administratively to health services administrator and clinically to the psychologist
- Responsible for planning and implementing professional mental health services programs of non-medical nature in the facility
- Provides mental health services to inmates in compliance with American Correctional Association standards, Florida Department of Corrections, and the Florida Department of Management services directives.
- Provided crisis intervention services, de-escalating high-risk situations and connecting clients with appropriate resources.
- Conducted thorough assessments to diagnose mental health disorders and develop appropriate treatment plans.
Delivery Driver/Customer Service
California Chicken Grill
2017.12 - 2018.04
- Delivered Foods in a timely manner
- Provided excellent customer service
- Answered Phones
- Accepted different payment methods, ie
- VISA, Credit/Debit, Apple pay, cash
Delivery Driver/Customer Service
Pizza Hut
2016.12 - 2017.12
- Maintained an outstanding Drivers Record
- Answered incoming calls to take Delivery food orders
- Safely and Securely Delivered Pizza Hut menu items to the correct home addresses provided.
Team Leader
Whataburger
2015.09 - 2016.08
- Cashier Supervisor and Trainer
- Maintained A Balanced Cash Drawer
- Accurately assisted visors with placing food orders
- Performed Cash and Credit Card Payments, Also insured that when accepting cash the proper amount was received and followed simular steps when delivering cash back to customers
- Trained new hires on the Cash Drawers.
Education
High School Diploma - General
Adult And Community Ed. Building
Tallahassee, FL05.2011
Skills
- CUSTOMER SERVICE (9 years)
- Computer Hardware (10+ years)
- Call Center
- Customer Care
- Customer Support
- Monitor Technician
- Unit Secretary
- CSR
- Phone Etiquette
- Technical Support
- Active Directory
- Microsoft Windows
- Help Desk
- LAN
- Cleaning
- Dietary Aide Experience
- Desktop Support
- WAN
- TCP/IP
- Computer Networking
- Remote Access Software
- DNS
- Food service
Certification
Driver's License
Additional Information
Great Leadership Role and Outstanding Customer Service.
Assessments
Customer Service Skills, Proficient, 10/01/18
Personal Information
Title: Delivery Driver/Customer Service
Timeline
Cashier
Tallahassee Memorial Healthcare
2022.10 - 2024.08
Unit Secretary
Tallahassee Memorial Hospital
2021.10 - 2024.08
Dietary Aide
Eden Springs Nursing and Rehab Center
2020.02 - Current
Mental Health Clinician
Capital Regional Behavioral Health Center
2019.05 - 2019.11
Customer Service Representative
Family Dollar
2018.11 - Current
Delivery Driver
Bite Squad
2018.03 - Current
Delivery Driver/Customer Service
California Chicken Grill
2017.12 - 2018.04
Delivery Driver/Customer Service
Pizza Hut
2016.12 - 2017.12
Team Leader
Whataburger
2015.09 - 2016.08
High School Diploma - General
Adult And Community Ed. Building
Driver's License
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