Jessica Brown
Miami
Summary
Results-driven professional with expertise in customer support and team collaboration. Skilled in problem-solving and process improvement, ready to enhance operational efficiency and deliver exceptional service.
Overview
11
11
years of professional experience
Work History
Warehouse Worker
Amazon
01.2022 - 12.2025
- Operated warehouse equipment to efficiently move and organize inventory.
- Implemented safety protocols to maintain a secure working environment.
- Collaborated with team members to streamline order fulfillment processes.
- Trained new employees on operational procedures and safety standards.
- Strengthened teamwork among colleagues by assisting others when needed without compromising personal responsibilities.
Call Center Representative
Amazon
08.2018 - 12.2023
- Managed high-volume inbound calls, resolving customer inquiries efficiently.
- Provided exceptional customer service, ensuring satisfaction and loyalty.
- Collaborated with team members to improve response times and service quality.
- Mentored new representatives, enhancing their onboarding experience and performance.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Cashier
Milams
2969 SW 32nd Ave
05.2017 - 10.2018
- Trained new staff on register operations and customer service protocols.
- Implemented promotional displays, improving product visibility and sales engagement.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
Cashier
Chartwell Staffing
1245 Dauer Dr, Coral Gables, FL 33146
08.2014 - 12.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed cash drawer, ensuring accurate handling of cash and credit transactions.
- Collaborated with team members to maintain organized and clean work environment.
Education
High School Diploma -
South Miami SEnior High
Miami, FLSkills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Problem-solving skills
- Customer support
- Data entry
- Inbound phone calls
- Call center operations
- Communicating with clients
- Verbal and written communication
- Call center customer service
- Customer communications
Timeline
Warehouse Worker
Amazon
01.2022 - 12.2025
Call Center Representative
Amazon
08.2018 - 12.2023
Cashier
Milams
05.2017 - 10.2018
Cashier
Chartwell Staffing
08.2014 - 12.2017
High School Diploma -
South Miami SEnior High