Jessica Bucio Gallardo
Napa,CA
Summary
Dynamic professional with extensive experience at LVMH, excelling in reservations management and conflict resolution. Proven ability to enhance guest experiences through effective communication and team collaboration. Adept at utilizing MS Word and Outlook to streamline operations and maintain accurate records, ensuring a seamless environment for both guests and staff.
Overview
6
6
years of professional experience
Work History
Concierge
LVMH, Chandon CA
Yountville, CA
04.2022 - Current
- Directed incoming calls and messages to appropriate departments.
- Answered guest questions regarding local area, facilities and amenities.
- Took reservations by phone or online.
- Built and maintained productive relationships with employees.
- Arranged special accommodations for guests to enhance visitor experiences.
Receptionist-Office Coordinador
BioSearch Technologies
Novato, CA
05.2019 - 12.2021
- Received all incoming calls and coordinated with staff to fulfill requests and resolve issues.
- Create safety protocols to ensure employee safety during pandemic.
- Receive deliveries.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Education
Associate of Science - Business Administration
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Rio Lindo Academy
Skills
- MS Word and Outlook
- Conflict Resolution
- Team collaboration
- Call routing
- Technologically savvy
- Record keeping
- Reservations Management
Timeline
Concierge
LVMH, Chandon CA
04.2022 - Current
Receptionist-Office Coordinador
BioSearch Technologies
05.2019 - 12.2021
Associate of Science - Business Administration
Santa Rosa Junior College
High School Diploma -
Rio Lindo Academy