Jessica Buck
Ellington
Summary
Dynamic server with exceptional customer service skills, adept at enhancing guest satisfaction and managing operations efficiently in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Station 1633
Windsor
11.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed tables efficiently, taking orders and serving food and beverages.
- Maintained cleanliness and organization of dining area throughout shifts.
- Utilized point-of-sale systems for processing transactions and managing orders.
- Supported special events by preparing tables and coordinating service logistics.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Handled cash transactions accurately, ensuring balanced cash register at end of shifts.
Sales Associate
Ct Lighting Sales
Hartford
01.2025 - 10.2025
- Assisted customers in selecting lighting solutions for residential and commercial needs.
- Demonstrated product features and benefits to enhance customer understanding.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Collaborated with team members to maintain an organized sales floor.
- Conducted product demonstrations to showcase new lighting technologies effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Manager/Bartender
Agave Grill
Hartford
08.2022 - 01.2025
- Managed bar operations and ensured smooth service during peak hours.
- Provided exceptional customer experiences through friendly interaction and personalized service.
- Enforced health and safety regulations to ensure a clean and safe environment.
- Handled cash transactions accurately while maintaining a balanced register at end of shifts.
- Handled complaints and disputes from customers to promote customer satisfaction.
Maintenance Technician
Hygia Clean
Springfield
09.2020 - 07.2022
- Conducted routine inspections of equipment and facilities for optimal operation.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Maintained accurate records of all maintenance activities performed.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Provided support to other crew members during large-scale maintenance tasks.
Education
High School Diploma -
Fermi High School
Enfield, CT06-2006
Goodwin College
Hartford, CTSkills
- Customer service
- Point-of-sale systems
- Cash handling
- Team collaboration
- Sales techniques
- Area maintenance
- Problem solving
- Time management
- Attention to detail
- Friendly demeanor
- Exceptional customer service
- Memory retention
Timeline
Server/Bartender
Station 1633
11.2025 - Current
Sales Associate
Ct Lighting Sales
01.2025 - 10.2025
Manager/Bartender
Agave Grill
08.2022 - 01.2025
Maintenance Technician
Hygia Clean
09.2020 - 07.2022
High School Diploma -
Fermi High School
Goodwin College