Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Buford

Humble,TX

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience

Work History

Acting Coach

Asurion
05.2019 - Current
  • Manage a team of 18 to 22 Customer service reps
  • 1 on 1 Coaching to assist with meeting metrics
  • Call Auditing 4 per week per rep
  • Special projects and Pilot Programs to assist with improving numbers for our site as a whole
  • Weekly KPi power points and business management plans once a week
  • Take Calls when we are not meeting service levels assisting with Escalations and meeting customer needs
  • Processed insurance claims and deductibles
  • Assisted customer with processing claims online

LEAD

Murphys Gas Station
02.2015 - 05.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Counted down drawers to do bank drop
  • Assisted with managing inventory and disposal day over day.


Education

Medical Administrative Assistant

Remington College
Houston, TX
05.2010

High School Diploma -

Humble High School
Humble, TX
05.2005

Skills

  • Acting and Performance Techniques
  • Team Collaboration
  • Instructing Small Groups
  • Staff Meetings
  • Google Docs
  • Active Listening
  • Customer Service
  • Microsoft Office
  • Management of Personnel Resources
  • Quality Assessments
  • Personalized Support

Timeline

Acting Coach

Asurion
05.2019 - Current

LEAD

Murphys Gas Station
02.2015 - 05.2019

Medical Administrative Assistant

Remington College

High School Diploma -

Humble High School

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Jessica Buford