JESSICA BURCIAGA
Tomball,TX
Summary
Experienced professional seeking opportunities in customer service, retail, child care, or office environments. Proven track record of delivering exceptional service and fostering strong client relationships. Skilled in multitasking, maintaining a positive attitude, and attention to detail. Eager to contribute expertise and passion for helping others to a dynamic team.
Overview
20
20
years of professional experience
Work History
Customer Service Operator
Target
05.2022 - Current
- Addressed customer issues and managed call routing efficiently.
Front End Supervisor
Marshalls
03.2022 - 12.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Sales Associate
Home Depot
05.2016 - 02.2018
- Maintained clean and tidy checkout areas kept reports of transactions bagged, boxed and wrapped packages Pleasantly dealt with customers to ensure satisfaction
- Directing customers to product
- Answer questions about goods/ assisting in purchase decisions
- Answer / direct calls
- Stocking/Organizing
- Cash Handling
Customer Service/Sales
Macys
10.2011 - 03.2014
- Determine customer needs based on customer preferences, suggest additional merchandise to compliment customer selection.
- Provide and exceptional customer experience
- Processing orders and transactions.
- Delivering information about company's offerings
- Handling customer complaints
- Collecting/ analyzing customers feedback
- Answering questions about company's products or services
- Resolving issues and troubleshooting technical problems
Assistant Manager
Family Dollar
05.2011 - 01.2012
- Supervised employees, trained and handled scheduling. Unloaded shipments and stocked merchandise. Kept weekly inventory logs and submitted reports to management.
Customer Service/Cashier
Kroger's
12.2010 - 07.2011
- Assisted customers by providing information and resolving their complaints.
- Maintained cleaned and orderly checkout areas Received payment by cash, check, credit cards, vouchers, or automatic debits.
Assistant Manager
Sonic
05.2006 - 10.2008
- Accepted payment from customers, and make change as necessary. Requested and recorded customer orders, and computed bills using cash registers, multicounting machines. Cleaned and organized eating and service areas. Served customers in eating places that specialize in fast service and inexpensive carry-out food. Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines. Supervised 10 to 15 crew members.
Crew leader
Whataburger
07.2006 - 09.2007
- Received payment by cash, credit cards, vouchers, or automatic debits. Issued receipts, refunds, credits, or change due to customers. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greeted customers entering establishments.
Tutor
Bang Elementary School
04.2005 - 01.2007
- Assist students with homework, projects, test preparation and other academic task. Working with students to help them understand key concepts learned in the classroom.
Education
2 Years at College or a Technical or Vocational School - Psychology, Criminal Justice
University of Houston Downtown
Houston, TXHigh School Diploma - General High School Curriculum
Windburn High School
Skills
- I do Excel, Microsoft Word, PowerPoint etc
Timeline
Customer Service Operator
Target
05.2022 - Current
Front End Supervisor
Marshalls
03.2022 - 12.2024
Sales Associate
Home Depot
05.2016 - 02.2018
Customer Service/Sales
Macys
10.2011 - 03.2014
Assistant Manager
Family Dollar
05.2011 - 01.2012
Customer Service/Cashier
Kroger's
12.2010 - 07.2011
Crew leader
Whataburger
07.2006 - 09.2007
Assistant Manager
Sonic
05.2006 - 10.2008
Tutor
Bang Elementary School
04.2005 - 01.2007
2 Years at College or a Technical or Vocational School - Psychology, Criminal Justice
University of Houston Downtown
High School Diploma - General High School Curriculum
Windburn High School
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