Jessica Burleson
Kingsport,TN
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new tasks. I excel with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Fraud Specialist
Advanced Call Center Technologies LLC
Johnson City, Tennessee
02.2023 - Current
- Maintain and up-to-date knowledge Perform data analysis to identify patterns or trends Investigate and analyze complex financial transactions for evidence of fraud.
- Review customer accounts, documents and electronic records to detect suspicious activity
- Develop strategies and procedures to prevent, detect, and investigate potential fraud incidents.
- Respond promptly to inquiries regarding possible fraudulent activities reported by clients
- Maintain an up to date knowledge of relevant law, regulations, industry practices relating to fraud
- Communicate with customers and company personnel, utilizing active listening and interpersonal skills
- Serve as a primary point of contact for fraud claim inquiries
- Analyze and review confidential and highly sensitive investigative material concerning various parties
- Make recommendations for closing accounts and perform associate follow up
- Coach, mentor, and train team members in order to improve their job performance
Manager
McDonald's
Kingsport, Tennessee
06.2021 - 02.2023
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Developed training programs for new employees to increase team competency and service delivery.
- Trained and mentored staff on service standards and food safety practices.
- Oversaw inventory management to ensure stock availability and reduce waste.
- Coordinated shift schedules to align staffing with service demand and enhance workflow.
- Enforced compliance with health regulations and company policies consistently.
- Developed promotional displays to attract customers during peak hours.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Hairstylist
Self-employeed
Kingsport, Tennessee
07.2009 - 08.2021
- Consulted with clients to create personalized hairstyles and services that align with their preferences.
- Provided high-quality haircuts, coloring, and styling services.
- Maintained cleanliness and organization of styling tools and workstations.
- Educated clients on hair care products and maintenance techniques.
- Cultivated lasting client relationships that fostered loyalty and repeat business.
- Coordinated scheduling and appointment bookings to maximize daily client flow.
- Implemented new hair trends and techniques into service offerings.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Sales Associate
CosmoProf
Kingsport, Tennessee
11.2010 - 09.2011
- Guided customers in selecting beauty products and tools, enhancing their shopping experience.
- Organized and maintained product displays, contributing to a seamless shopping environment.
- Educated clients on product usage and benefits to enhance satisfaction.
- Operated point-of-sale systems for processing transactions efficiently.
- Collaborated with team members to replenish stock and manage inventory levels.
- Addressed customer inquiries and concerns, fostering trust and satisfaction.
- Participated in training sessions to stay updated on new products and trends.
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
Data Entry Specialist
DMG Document Managent Team
Kingsport, Tennessee
08.2009 - 10.2010
- Entered data into document management systems accurately and efficiently.
- Entered large volumes of data quickly with a high degree of accuracy.
- Performed data entry tasks by keying in numerical and alphanumerical information from source documents into databases, maintaining high accuracy.
- Utilized various software applications to enter, update, verify, and retrieve data efficiently.
- Verified information for completeness and consistency, ensuring data integrity across records.
- Collaborated with team members to streamline data entry processes, enhancing workflow efficiency.
- Organized and maintained electronic files for easy retrieval.
- Responded to inquiries regarding document status and retrieval procedures.
Education
Certificate of Software Training - Software Systems
Software Training
Johnson City, TN02-2023
Certified Cosmetologist - Cosmetology
Carters Cosmetology College
Kingsport, TN05-2009
High School Diploma -
Sullivan Central High School
Blountville, TN04-2005
Skills
- Fraud detection
- Fraud prevention
- Fraud analysis
- Financial investigation
- Risk assessment
- Regulatory compliance
- Internal controls
- Data analytics
- Analytical and critical thinking
- Problem solving abilities
- Attention to detail
- Software skills
- Excellent verbal skills
Timeline
Fraud Specialist
Advanced Call Center Technologies LLC
02.2023 - Current
Manager
McDonald's
06.2021 - 02.2023
Sales Associate
CosmoProf
11.2010 - 09.2011
Data Entry Specialist
DMG Document Managent Team
08.2009 - 10.2010
Hairstylist
Self-employeed
07.2009 - 08.2021
Certificate of Software Training - Software Systems
Software Training
Certified Cosmetologist - Cosmetology
Carters Cosmetology College
High School Diploma -
Sullivan Central High School