JESSICA B WINTERS
Burleson,TX
Summary
Highly-motivated, personable and tenacious professional with years of experience, abilities and skill in directing the activities of all projects. Proficient in maintaining files and records safely and confidentially. Demonstrated excellent people skills with a profound ability to handle multiple tasks simultaneously. I display an outstanding ability to plan, operate, multitask, organize, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals.
Overview
27
27
years of professional experience
Work History
Owner/Operator
Small Town Girl, LLC
01.2017 - Current
- Built great rapport with all vendors in an effort to grow a relationship and generate business
- Demonstrated at all times patience and courtesy in any circumstances to maintain current clients
- Strived to provide good customer service daily to maintain an excellent customer base and continue excelling in my business
- Resolved customer complaints
Service Partner
H-E-B Grocery
10.2023 - Current
- Greet customers with a positive attitude and provide friendly service
- Operate POS system accurately to scan items and process payments
- Resolve customer complaints promptly and professionally, ensuring customer satisfaction
Flight Attendant
American Airlines
09.1999 - 06.2019
- Mentored and developed various crew members while supporting, motivating and communicating effectively with all flight attendants
- Routinely inspected cabin emergency equipment for compliance with minimum safety requirements
- Handled a wide range of customer service activities for the airline and answered escalated customer issues
Flight Attendant Instructor Evaluator
American Airlines, Flagship University
08.2012 - 06.2015
- Participated in a variety of process improvement teams to help improve profitability by maximizing resource utilization, and instructor efficiency
- Provided world-class flight instruction that met the training course outlines and syllabus
- Maintained detailed records to satisfy Federal Aviation Regulations and Security protocol
Flight Attendant Training Curriculum Developer
American Airlines, Flagship University
05.2011 - 06.2015
- Developed lesson plans and real life event scenarios for safety training professionals
- Incorporated operational procedures and best practices into course organization
- Audited the established training program results and recommended improvements to ensure the training supports goals and objectives
Nanny
Drs. Norbert & Karen Elsner
07.1997 - 06.1999
- Identified early warning signs of emotional and developmental problems in children
- Maintained a child-friendly environment by allowing frequent access to outdoor activities
- Maintained a clean and safe environment around the children and encouraged them to learn and guided them with discipline
Education
Certificate - Medical Billing and Coding
Central Texas College
Copperas Cove, TX12-2024
General Studies -
University of Montana
Missoula, MT01.1995
High School Diploma -
Shelby High School
Shelby, MT01.1993
Skills
- Record-Keeping
- Strong Organizational Skills
- Team Player
- Strong Work-Ethic
- Customer Service Skills
- Problem Solving
- Good Time Management
- Goal-Oriented
- Superb Communication Skills
- Active Listening
- Critical Thinking
- Multitasking
Timeline
Service Partner
H-E-B Grocery
10.2023 - Current
Owner/Operator
Small Town Girl, LLC
01.2017 - Current
Flight Attendant Instructor Evaluator
American Airlines, Flagship University
08.2012 - 06.2015
Flight Attendant Training Curriculum Developer
American Airlines, Flagship University
05.2011 - 06.2015
Flight Attendant
American Airlines
09.1999 - 06.2019
Nanny
Drs. Norbert & Karen Elsner
07.1997 - 06.1999
General Studies -
University of Montana
High School Diploma -
Shelby High School
Certificate - Medical Billing and Coding
Central Texas College
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