Mandy Baker
Burleson,TX
Summary
Experienced healthcare professional prepared for this role. Strong foundation in patient care, safety protocols, and clinical skills. Valued for effective team collaboration and adaptability to changing needs. Known for reliability and achieving results in fast-paced environments. Skilled in communication, empathy, and problem-solving.
Overview
12
12
years of professional experience
Work History
Desktop Support Technician
Experian Credit Bureau
01.2023 - 07.2025
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Enhanced user productivity, training employees on the use of new applications and system features.
- Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
- Responded to emergency situations quickly and professionally, mitigating potential damage from viruses or other threats to organizational systems/data integrity.
Officer
Johnson County Sheriff Office
03.2022 - 10.2023
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Excellent communication skills, both verbal and written.
Field Officer
Drug Enforcement Administration
03.2013 - 09.2022
- Improved field operations efficiency by implementing innovative data collection and reporting techniques.
- Promoted a safe working environment by enforcing safety guidelines, conducting regular risk assessments, and addressing potential hazards promptly.
- Self-motivated, with a strong sense of personal responsibility.
Education
Certificate of Technical Studies - Phlebotomy
Phlebotomy Training Specialist
Fort Worth, TX08-2025
Certificate of Technical Studies - Certified Nurse Assistant
Texana Training Solutions
Burleson, TX08-2025
Certificate of Technical Studies - Medical Billing & Coding
Hill College
Cleburne11-2022
Bachelor of Science - Wildlife Biology
University Texas Arlington
Arlington, TX04-2011
Associate of Arts -
Hill College
Cleburne03-2007
Skills
- Work coordination
- Analytical report composition
- Strategic planning
- Innovation and creativity
- Empathy and compassion
- Friendly, positive attitude
- Problem-solving
- Time management
- HIPAA compliance
- Basic life support
- Emergency response
Timeline
Desktop Support Technician
Experian Credit Bureau
01.2023 - 07.2025
Officer
Johnson County Sheriff Office
03.2022 - 10.2023
Field Officer
Drug Enforcement Administration
03.2013 - 09.2022
Certificate of Technical Studies - Phlebotomy
Phlebotomy Training Specialist
Certificate of Technical Studies - Certified Nurse Assistant
Texana Training Solutions
Certificate of Technical Studies - Medical Billing & Coding
Hill College
Bachelor of Science - Wildlife Biology
University Texas Arlington
Associate of Arts -
Hill College
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