Alexander Fisher
San Antonio,TX
Summary
Detail-oriented Technical Support Representative with a strong track record of enhancing user satisfaction through timely troubleshooting of hardware and software issues. Committed team player with proven ability to streamline IT processes and provide effective training, resulting in improved employee productivity and operational efficiency.
Overview
6
6
years of professional experience
Work History
Desktop Support Technician
HPOne-5250 Prue Rd Suite 525 San Antonio, TX 78240
06.2023 - 12.2023
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
- Reduced downtime with proactive system maintenance and regular software updates.
- Trained employees on new applications and system features, enhancing user productivity.
- Monitored IT asset usage, recommending replacements or upgrades to optimize resource allocation.
- Identified hardware performance trends and common system issues, reporting findings for timely remediation.
- Managed user account creation and assigned permissions to ensure security.
IT Technical Support Specialist
South Texas Pizza-1277 NE Loop 410 San Antonio, TX
01.2018 - 03.2023
- Resolved technical issues for customers and end-users across multiple systems and applications, improving user experience.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and wired networks.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Streamlined IT processes, minimizing downtime and enhancing operational efficiency.
- Documented troubleshooting procedures for technical processes, enhancing support for desk staff.
- Granted system permissions to ensure new employees could access necessary resources.
- Created service tickets to address equipment maintenance needs promptly.
General Manager in Training
South Texas Pizza
09.2017 - 01.2018
- Coordinated with assistant managers to efficiently open and close restaurant, manage large transactions, and oversee inventory control.
- Enhanced customer experience through active supervision and management of restaurant operations.
- Developed and delivered training for new employees on protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Maintained cleanliness and organization of restaurant workspace, working closely with employees to systemize tasks.
Education
Associate of Science - Computer Science Cybersecurity
Liberty University
Lynchburg, VA12-2025
Skills
- Technical support expertise
- Network troubleshooting
- User account management
- Hardware diagnostics and troubleshooting
- Device configuration
- System configuration and optimization
- User access controls
- Endpoint security management
- Data backup solutions
- Documentation creation
- Customer service
- Supplier coordination
Timeline
Desktop Support Technician
HPOne-5250 Prue Rd Suite 525 San Antonio, TX 78240
06.2023 - 12.2023
IT Technical Support Specialist
South Texas Pizza-1277 NE Loop 410 San Antonio, TX
01.2018 - 03.2023
General Manager in Training
South Texas Pizza
09.2017 - 01.2018
Associate of Science - Computer Science Cybersecurity
Liberty University