Melissa Kelley
York,PA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Seeking a full-time home to improve strategic planning for the business to exceed their goals while simultaneously growing and expanding my professional portfolio.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Manager of Integrated Services
OSS Health
09.2018 - Current
- Promoted- former Clinical Practice Manager (Internal Medicine, Rheumatology, Infusion Service Lines)
- Manages projects including the Good Hope Project, physician training with Cerner, and large-scale operational initiatives.
- Responsible for EVS, Dietary, Biomed, Facilities; oversees contract management, invoicing, leasing, and budgeting.
- Coordinates with multiple vendors to achieve completion while maintaining regulatory compliance.
- Supervises clinical and non-clinical staff; oversees daily clinic operations.
- Leads quality initiatives improving patient volume, wellness visits, transition of care implementation.
- Developed and launched a Chronic Care Management (CCM) Program.
- Provides fiscal oversight for three service lines.
- Participates in incident command huddles for natural disasters and pandemic response.
- Responsible for Joint Commission survey readiness and compliance.
- Develops policies consistent with DOH, TJC, and CMS standards.
Health Coach
WellSpan Medical Group – Population Health
09.2015 - 09.2018
- Completed transition-of-care calls for discharges and emergency/acute visits.
- Provided education and goal setting for weight, nutrition, diabetes, fitness, tobacco cessation, stress management, etc.
- Assisted patients with barriers such as transportation, home services, financial support, and medication access.
- Triage nursing calls and facilitated referrals from clinicians.
- Attended CCT huddles, QIT meetings, collaborative sessions, and provider educational sessions.
Cardiovascular Research
WellSpan York Hospital
09.2014 - 09.2015
- Assisted research director with study protocols, vital signs, testing, and patient assessment.
- Monitored ER for study candidates and coordinated lab preparations.
- Scheduled patients, supported audits, filed documents, and organized study logistics.
MDS Classroom Nurse
Lincoln Intermediate Unit #12
05.2009 - 09.2014
- Ensured safety of staff/students in and out of classroom.
- Educated staff on equipment use and infection control.
- BLS Instructor across Adams, York, and Franklin counties.
Team Leader/Community Nurse
Homewood at Plum Creek
09.1998 - 12.2009
- Supervised care for residents; emergency and triage calls.
- Responsible for CNA staff and nurse oversight and care planning.
Education
Practical Nursing Program -
Hanover
01.2001
High School - undefined
Delone Catholic
01.1999
Skills
- Multiple service line management/oversight
- Project Management
- Onboarding/offboarding of physicians/APPs & general staffing
- Staff education/competencies
- Quality control/ Infection control
- Words, 140 per minute
- Customer service
Affiliations
- South Central PA Board of Directors – American Heart Association
- AHA Leader of Impact Nominee 2022
- Leadership Hanover 2022–2023
Certification
- Current BLS Certification
- Former BLS Instructor for AHA
- LPN, State of Pennsylvania
- State of PA Driver's License
Languages
English
Full Professional
Spanish
Professional Working
American Sign Language
Professional Working
Timeline
Manager of Integrated Services
OSS Health
09.2018 - Current
Health Coach
WellSpan Medical Group – Population Health
09.2015 - 09.2018
Cardiovascular Research
WellSpan York Hospital
09.2014 - 09.2015
MDS Classroom Nurse
Lincoln Intermediate Unit #12
05.2009 - 09.2014
Team Leader/Community Nurse
Homewood at Plum Creek
09.1998 - 12.2009
High School - undefined
Delone Catholic
Practical Nursing Program -
Hanover
Technology
- EPIC, Cerner, USA Scheduling
- Medent, Merge, CTMS billing
- Strata Budgeting, Epicore, Monday.com
- Tableau, HealthPay, PACS tools
- PowerChart, AllScripts, Microsoft Suites, QGenda