Nicole Tillis
Houston,TX
Summary
Driven to provide quality service in an environment that supports educational opportunities for growth and preparation for the future to a diverse population. Focused leader committed to maintaining a productive and quality-driven environment. Collaborative and versatile professional with expertise in handling confidential and sensitive information, juvenile law, community resources, employee relations and court document preparation. Skilled at easily transcending cultural differences. Analytical professional with technical knowledge and critical thinking skills to thrive in multiple working environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others to consistently exceed expectations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrator - Field Services CUPS 3
Harris County Juvenile Probation Department
Houston, TX
12.2022 - 09.2023
- Managed office supplies inventory and placed orders when necessary.
- Assisted in the development of new administrative systems, procedures and policies.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Checked office stock to determine supply levels and maintain inventory.
- Appraised, forecasted and determined conditions and strategies to achieve goals and objectives.
Administrator - Court Services
Harris County Juvenile Probation Department
Houston, Texas
08.2020 - 12.2022
- Maintained positive working relationship with fellow staff and management.
- Worked closely with human resources to support employee management and organizational planning.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Administrator - Intake Services
Harris County Juvenile Probation Department
Houston, TX
11.2015 - 08.2020
- Assisted in the development of new administrative systems, procedures and policies.
- Answered incoming calls and responded to customer inquiries.
- Processed payroll information according to established guidelines.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Supervisor - Intake Services
Harris County Juvenile Probation Department
Houston, TX
11.2011 - 10.2015
- Monitoring juvenile offenders to ensure court-ordered conditions are met.
- Conducting investigations into the backgrounds of juveniles and their families.
- Providing guidance, support, and resources to at-risk youth.
- Developing and implementing individualized case plans for juvenile offenders.
- Organizing counseling sessions with juveniles and their families.
- Enforcing sanctions when necessary to hold juveniles accountable for their actions.
- Maintaining detailed records of all interactions with juvenile offenders.
- Collaborating with community partners to provide services to juvenile offenders.
- Participating in training programs to stay abreast of developments in the field.
- Promoting positive behavior change through reinforcement techniques such as rewards systems.
- Assisting youths in developing personal goals that will help them become productive citizens.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Juvenile Probation Officer - Intake Services
Harris County Juvenile Probation Department
Houston, TX
07.2005 - 10.2011
- Conducting investigations into the backgrounds of juveniles and their families.
- Providing guidance, support, and resources to at-risk youth.
- Maintaining detailed records of all interactions with juvenile offenders.
- Collaborating with community partners to provide services to juvenile offenders.
- Assessed client needs based on individual issues, in addition to social and restorative justice best practices.
- Assessing risk levels associated with each individual case and making appropriate decisions based on those assessments.
- Preparing initial Detention Hearing reports for youth within forty-eight hours of their detention per state statue.
Juvenile Probation Officer - Field Services CUPS 7
Harris County Juvenile Probation Department
Houston, TX
10.1997 - 07.2004
- Monitoring juvenile offenders to ensure court-ordered conditions are met.
- Providing guidance, support, and resources to at-risk youth.
- Developing and implementing individualized case plans for juvenile offenders.
- Organizing counseling sessions with juveniles and their families.
- Enforcing sanctions when necessary to hold juveniles accountable for their actions.
- Maintaining detailed records of all interactions with juvenile offenders.
- Collaborating with community partners to provide services to juvenile offenders.
- Making recommendations regarding probation status changes or modifications as needed.
- Attending hearings in juvenile court on behalf of the department.
Staff Services/Secretary - Field Services CUPS 3
Harris County Juvenile Probation Department
Houston, TX
08.1996 - 10.1997
- Communicated effectively with customers regarding their inquiries or complaints.
- Maintained detailed records of all customer interactions.
- Assist administrator and juvenile probation officers with entering documentation into the computer operating system utilized by the department JIMS.
- Entered counseling and program attendance codes to ensure youth receive credit for attendance and providers are accurately invoiced.
- answering and operating a multiline phone system, taking detailed messages when needed and assisting callers with their requests.
Education
Master of Arts - Counseling
Prairie View A & M University
Prairie View, TX05-2007
Bachelor of Science - Psychology
Lamar University
Beaumont, TX05-1997
High School Diploma -
Galena Park High School
Galena Park, TX06-1989
Skills
- Planning
- Fifteen years of work leadership in official managerial positions
- New Hire Onboarding
- Customer Service
- Policy Writing
- Office Administration
- Information Management
- Events Coordination
- Staff Management
- Program Oversight
- Schedule Coordination
- Technical Documentation
- Timesheet Processing
- Employee Supervision
- Scheduling
- Document Control
- Team Collaboration
- Team Building and Leadership
- Deadline Adherence
- MS Office
- Relationship Development
- Meeting Facilitation
- Office Management
- Multiple Priorities Management
- Data Confidentiality
- Attention to Detail
- Documentation and Reporting
- Reporting and Documentation
- Program Leadership
- Multi-Line Phone Systems
- Decision-Making
- Cross-Functional Collaboration
- Personable and Approachable
- Business Administration
- Flexible Schedule
- Work Planning and Prioritization
References
[Available upon request.]
Affiliations
- Exercise, alternative health management, highly family oriented
Accomplishments
- Harris County Juvenile Proabeion -Juvenile Probation Officer of the Year 2010
- Harris County Juvenile Probation - Boss of the Year 2014
Certification
- Certified Juvenile Probation Officer - October 1997 -
Languages
Spanish
Limited
References
References available upon request.
Timeline
Administrator - Field Services CUPS 3
Harris County Juvenile Probation Department
12.2022 - 09.2023
Administrator - Court Services
Harris County Juvenile Probation Department
08.2020 - 12.2022
Administrator - Intake Services
Harris County Juvenile Probation Department
11.2015 - 08.2020
Supervisor - Intake Services
Harris County Juvenile Probation Department
11.2011 - 10.2015
Juvenile Probation Officer - Intake Services
Harris County Juvenile Probation Department
07.2005 - 10.2011
Juvenile Probation Officer - Field Services CUPS 7
Harris County Juvenile Probation Department
10.1997 - 07.2004
Staff Services/Secretary - Field Services CUPS 3
Harris County Juvenile Probation Department
08.1996 - 10.1997
Master of Arts - Counseling
Prairie View A & M University
Bachelor of Science - Psychology
Lamar University
High School Diploma -
Galena Park High School
- Certified Juvenile Probation Officer - October 1997 -
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