Tenisha Evans
Spring,TX
Summary
Analytical and organized professional with extensive experience in client relations, document management, and database systems. Seeking to apply strong organizational skills and expertise in fostering client relationships to excel in a Client Implementation Specialist role at Avela.
Overview
7
7
years of professional experience
Work History
Administrative Assistant- Field Unit
Harris County Juvenile Probation Department
02.2023 - Current
- Managed office operations, handling 50-100 calls on a multi-line phone system, directing calls, and welcoming visitors, ensuring a smooth workflow.
- Established and maintained comprehensive record filing system, optimizing document management efficiency.
- Scheduled and coordinated office meetings and client appointments, facilitating effective team collaboration.
- Created and managed databases for tracking juvenile data, enhancing record-keeping and information accessibility.
- Generated reports and updated spreadsheets to analyze performance and court-related data accurately.
Client Support Liaison
Harris County Resources For Children And Adults
12.2021 - 11.2022
- Leveraged strong communication skills to facilitate seamless document flow and ensured compliance with standards.
- Responded promptly and professionally to inquiries from diverse stakeholder, maintaining high-quality communication standards.
- Initiated and conducted community workshops and presentations to promote services and programs, effectively connecting individuals with resources.
- Established strong connections between clients and relevant resources, improving accessibility to support services.
- Developed and implemented recruitment strategies, including initial candidate screenings.
- Meet with 25-50 juvenile families in Court Dockets and maintained a non-stressful and smooth transition between clients.
Administrative Assistant- Intake Unit
Harris County Juvenile Probation Department
07.2016 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors (normal day calls ranged from 75-150 calls per day).
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX12.2014
High School Diploma -
Klein Forest High School
Houston, TX06.2010
Skills
- Client Relationship Management
- Document and File Management
- Database Management Systems
- Strong Organizational Skills
- Presentation Development
- Community Outreach Programs
- Strong Telephone Etiquette
- Contract Management (Adaptability to learn and implement)
Timeline
Administrative Assistant- Field Unit
Harris County Juvenile Probation Department
02.2023 - Current
Client Support Liaison
Harris County Resources For Children And Adults
12.2021 - 11.2022
Administrative Assistant- Intake Unit
Harris County Juvenile Probation Department
07.2016 - 12.2021
Bachelor of Science - Criminal Justice
Sam Houston State University
High School Diploma -
Klein Forest High School
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