Tracy Swords
Fort Worth,TX
Summary
Experienced Customer Service Representative with 15 years in conflict resolution and problem-solving. Achieved a 95% customer satisfaction rate while managing multiple priorities in fast-paced environments. Focused on enhancing operational efficiency and delivering consistent accuracy under pressure.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Administrative Assistant
2 Bears designs
Ft worth , tx
01.2024 - Current
- Communicated with clients regarding project updates and inquiries.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
- Managed office supplies and inventory for design projects.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Organized digital files and maintained project documentation.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Property Manager
Public storage
Fort Worth, TX
12.2023 - 12.2024
- Managed daily operations of multiple storage facilities.
- Coordinated maintenance and repairs for property upkeep.
- Supervised staff to ensure excellent customer service.
- Handled tenant inquiries and resolved disputes effectively.
- Conducted regular inspections to maintain property standards.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Developed schedules for staff shifts and assignments.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Sales Manager
Advanced Graphics
Grapevine, Texas
11.2022 - 11.2023
- Achieved company growth and brand development through market expansion and sales.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Performed sales consultations and educated clients on products and services.
- Created and presented monthly reports to management on sales performance.
- Collaborated with marketing team to create promotional materials and campaigns.
- Oversaw inventory management to ensure product availability and timely delivery.
Operations Manager
TN Machine
Garland, TX
05.2020 - 10.2022
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Oversaw inventory management to ensure product availability and timely delivery.
- Facilitated communication between departments to streamline sales processes and operations.
- Managed key client relationships to drive customer satisfaction and retention.
- Analyzed market trends to identify new business opportunities for growth.
- Collaborated with marketing team to create promotional materials and campaigns.
- Established an interview system to streamline the hiring process for assembly roles. to subtract any of the manufactured supply that we had to use in an assembly
Sales Representative /production Manager
Rota dyne Advance Graphic
Grapevine, TX
04.1999 - 01.2017
- Inside Sales, Outside sales, cold calling, Retaining and Growing Existing Accounts, Developed targeted marketing strategies that increased product visibility and engagement., Provided customer service to address inquiries and issues., Managed collection of outstanding payments from clients. , Finalized agreements to establish new client accounts., Generating business from prospects, Oversaw daily operations of production department, ensuring efficient workflow and adherence to quality standards., Achieved monthly sales goals of $250,000 through strategic account management and customer outreach. , Performed purchasing processes for inventory management. , Conducted inventory management to ensure stock availability for the company, Process payroll and payables. Reconciles bank statements, process month and report
- Developed strong relationships with clients to promote company products.
- Conducted product demonstrations to showcase features and benefits.
- Collaborated with marketing team to create effective sales strategies.
Education
High school diploma -
Aline
Houston, TXSkills
- Customer Relationship Management
- Client Relationship Management
- Salesforce
- Financial Administration
- Property management
- Facility Operations Management
- Administrative Support
- Data entry
- Order Entry
- Staffing management
- Onboarding management
- Employee onboarding
- Sales Support
- Sales Coordination
- Customer service
- Client Outreach
- Problem Resolution
- Negotiation
- Organizational skills
- Time management
- Team management
- Staff development
- Team development
- Management
- Analysis skills
- Leadership
- Attention to detail
- Microsoft Excel
- Google Workspace
- Office Software Management
- Communication Tools
- CRM system proficiency
- CRM software
- Computer skills
- Computer literacy
- Mobile devices
- Ethernet
- B2C
- Sales
- Inventory Management
- Phone communication
- Phone etiquette
- Calendar management
- Productivity tools
- Teamwork
- Administrative experience
- Staff scheduling
- Verbal communication
- Customer Engagement
- Verbal communication
- Customer Engagement
- Microsoft Office
- Document management
- Inventory control
- Accounting software
- Appointment scheduling
- Customer relationship management
- Staff supervision
- Facilities management
- Problem solving
- Market analysis
- Team collaboration
- Employee timesheet processing
- Credit and collections
- Conference planning
- Expense reporting
- Travel arrangements
- Check processing
- Client relations
- iManage
- Vendor management
- Office management
- Database administration
- Account balancing reconciliation
- Filing
- Business correspondence
- Marketing
- Administrative operations
- Office supply management
- Data management
Personal Information
- Driving License: Yes
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
Driver's License
Timeline
Administrative Assistant
2 Bears designs
01.2024 - Current
Property Manager
Public storage
12.2023 - 12.2024
Sales Manager
Advanced Graphics
11.2022 - 11.2023
Operations Manager
TN Machine
05.2020 - 10.2022
Sales Representative /production Manager
Rota dyne Advance Graphic
04.1999 - 01.2017
High school diploma -
Aline