Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Jessica Caballero

Pine Castle,FL

Summary

Driven and resourceful administrative professional with 20+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

20
20
years of professional experience

Work History

SECRETARY II

Montefiore Medical Center - Department of Medicine
09.2018 - 06.2024
  • Prioritize assignments and organizes functions to ensure effective office operations
  • Manage and direct multidisciplinary providers research program, coordinating grant funds and projects
  • Obtain referral and authorization for clinic visits, medications and DME supplies
  • Contributed to positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Support daily operation of physician office hours including coverage of front desk
  • Troubleshoot and resolve department issues to maintain patient satisfaction and keep optimal patient flows
  • Heavy volume of patient communication via EPIC and telephone.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.

SENIOR SECRETARY

Montefiore Medical Center - Department of Surgery
01.2004 - 09.2018
  • Coordinate and manage multiple providers academic, clinical, and administrative calendars
  • Facilitate daily operations for multiple physicians by evaluating issues and generating solutions
  • Schedule surgery cases and ancillary testing appointments
  • Secure insurance authorizations for surgeries and ancillary testing
  • Coordinate and perform a range of staff support, working effectively both independently and as a part of a team
  • Screen and manage a high volume of calls including patient inquiries
  • Perform secretarial, clerical, and routine administrative duties
  • Register and process patients, as well as collection of copayments when applicable.
  • Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Enhanced executive productivity through comprehensive calendar management and meeting coordination.
  • Maintained a welcoming environment for visitors by greeting guests professionally, managing phone calls, and directing inquiries to appropriate personnel promptly.
  • Improved office efficiency by maintaining an up-to-date inventory of supplies and proactively ordering necessary items as needed.
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

High School Diploma -

West Side High School
NY NY

Skills

  • Epic superuser
  • Knowledge and experienced with EMR, IDX, PCIS, EPF, CareCast and US Bank Ambra Gateway
  • Authorizations (surgical, medical, radiology, DME, prescription)
  • Accurately type 55 WPM
  • Microsoft Office Suite
  • User research
  • Customer Service
  • Verbal and written communication
  • Office Administration
  • Organization
  • Appointment Scheduling
  • HIPAA guideline compliance

References

Furnished upon request

Languages

Spanish
Native or Bilingual

Timeline

SECRETARY II

Montefiore Medical Center - Department of Medicine
09.2018 - 06.2024

SENIOR SECRETARY

Montefiore Medical Center - Department of Surgery
01.2004 - 09.2018

High School Diploma -

West Side High School

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Jessica Caballero