Jessica Cabral
Phoenix,AZ
Summary
Dedicated hospitality professional with extensive experience in customer service and relationship-building in fast-paced restaurant settings. Expert in delivering accurate and efficient service while anticipating customer needs and resolving concerns. Focused on creating memorable dining experiences that drive repeat business.
Overview
5
5
years of professional experience
Work History
Server/Lead Bartender
Touché French Creole
Aurora, Illinois
04.2025 - 09.2026
- Supervised bar staff to ensure efficient service and high-quality beverage preparation.
- Trained new employees on drink recipes, customer service standards, and safety protocols.
- Managed inventory levels to maintain adequate supplies for peak service periods.
- Enforced health and safety regulations to maintain a clean and safe bar environment.
- Resolved customer complaints promptly to enhance guest satisfaction and retention.
- Provided exceptional customer service in fast-paced dining environment.
- Engaged customers to create a welcoming atmosphere and enhance experience.
Server
Anthony’s Restaurant & Pub
Joliet, Illinois
08.2022 - 05.2026
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed customer orders accurately using point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Set up tables in between patrons to reduce wait times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in training new servers.
Server/Bartender
BD’s Mongolian Grill
Naperville, Illinois
09.2021 - 08.2022
- Managed multiple drink orders efficiently during peak hours.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared and served beverages according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained cleanliness and organization of the bar area and equipment.
- Followed health safety guidelines when preparing and serving food products.
Education
Bolingbrook High School
Bolingbrook, ILBusiness Administration And Management
Joliet Junior College
Joliet, ILSkills
- Beverage Preparation
- POS & Cash Handling
- Sales & Upselling
- Customer Service
- Conflict Resolution
- Active Listening
- Multitasking
- Time Management
- Team Collaboration
Timeline
Server/Lead Bartender
Touché French Creole
04.2025 - 09.2026
Server
Anthony’s Restaurant & Pub
08.2022 - 05.2026
Server/Bartender
BD’s Mongolian Grill
09.2021 - 08.2022
Bolingbrook High School
Business Administration And Management
Joliet Junior College