Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jessica Calderon

Roseville,MN

Summary

Well-qualified human resources coordinator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

21
21
years of professional experience
1
1
Certification

Work History

HR Generalist

JCS CLEANING SERVICES
01.2018 - Current
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Oversaw and managed hiring process and assisted human resources.
  • Performed budget analysis to control expenditures and predict future budget needs.
  • Administered employee benefits programs and assisted with open enrollment.

Human Resources Direct, HR Advisor

United Healthcare Group
09.2016 - 11.2017
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Monitored administration of benefits program to maintain compliance with employee insurance program.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Processed employee claims involving performance issues and harassment.
  • Developed incentive program for hiring of and retaining of employees.
  • Educated employees on company policy and kept employee handbook current.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.

Human Resources Coordinator

Carlson Building Maintenance
09.2015 - 08.2016
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Recruited top talent to maximize profitability.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Structured compensation and benefits according to market conditions and budget demands.

Human Resources Administrator

ABM Janitorial Services
02.2003 - 05.2010
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Coordinated technical training and personal development classes for staff members.
  • Administered employee benefits programs and assisted with open enrollment.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Created and delivered HR training sessions to staff, managers and executives.

Education

International Business

University of San Carlos
Guatemala, GT
01.1998

High School Diploma -

COACTEMALAN
GUATEMALA, GT
10.1993

Skills

  • Recruitment and Selection
  • Labor Relations
  • Talent Acquisition
  • Exit Interviews
  • Payroll Administration
  • Compensation and Benefits
  • Background Checks
  • Benefits Administration
  • Conflict Resolution
  • Onboarding and Orientation
  • Recruiting
  • Event Management
  • Employee Investigations
  • Human Resources Support
  • Drug Testing
  • Time Tracking and Payroll Administration
  • New Hire Orientation

Certification

Certificate of accomplishment of HR Direct operations center, new hire training at United Health Group

Languages

Spanish
Native or Bilingual

Timeline

HR Generalist

JCS CLEANING SERVICES
01.2018 - Current

Human Resources Direct, HR Advisor

United Healthcare Group
09.2016 - 11.2017

Human Resources Coordinator

Carlson Building Maintenance
09.2015 - 08.2016

Human Resources Administrator

ABM Janitorial Services
02.2003 - 05.2010

International Business

University of San Carlos

High School Diploma -

COACTEMALAN

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