Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Caldwell

Mobile,AL

Summary

Adept at optimizing workflows and enhancing customer satisfaction, I leveraged billing systems expertise and critical thinking at ContainerPort Group to significantly improve invoice accuracy. My background in customer service and data entry, coupled with a knack for organization, drives efficiency and supports team success.

Overview

15
15
years of professional experience

Work History

Billing Specialist

ContainerPort Group
11.2014 - 11.2024
  • Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
  • Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
  • Prepared and mailed invoices to customers and documented account updates.
  • Used data entry skills to accurately document and input statements.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
  • Improved billing accuracy by diligently reviewing and verifying invoice data.
  • Contributed to successful team collaboration by sharing best practices and supporting colleagues when needed.

Customer Service Representative

Sears Roebuck
01.2013 - 12.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

DHR Welfare (JOBS Program)
01.2010 - 12.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

GED -

Bishop State Community College
Mobile, AL
05-2010

Skills

  • Billing systems and software
  • Organization skills
  • Time management
  • Critical thinking
  • Data entry
  • Customer service
  • Invoice generation
  • Problem resolution
  • Scheduling appointments
  • Microsoft outlook
  • Attention to detail
  • Microsoft Excel

Timeline

Billing Specialist

ContainerPort Group
11.2014 - 11.2024

Customer Service Representative

Sears Roebuck
01.2013 - 12.2013

Receptionist

DHR Welfare (JOBS Program)
01.2010 - 12.2010

GED -

Bishop State Community College

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Jessica Caldwell