Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Caldwell

Mount Vernon

Summary

Results-driven Leasing Consultant known for high productivity and efficient task completion. Specialize in customer service, negotiation, and market analysis to ensure optimal leasing outcomes. Excel in communication, problem-solving, and adaptability, employing these soft skills to meet diverse client needs and achieve management goals.

Overview

11
11
years of professional experience

Work History

Leasing Consultant - New Development

Oakwood Management
Mount Vernon
07.2024 - Current
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
  • Developed marketing strategies aimed at increasing leasing activity within the community.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Tracked leads using CRM software and followed up with interested parties.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Conducted background checks on applicants.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Greeted potential tenants and provided information about the property.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Maintained accurate records of correspondence with and from tenants.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.

Global Service Desk

Randstad Technology
01.2023 - Current
  • Tier-1 internal tech-support for Discover Card contractors and employees.
  • Responsibilities include software and hardware troubleshooting, concise communication with tier-2 and 3 support teams, security management, Service-Now ticket writing and software fluency, chat technical support, employee tech support and preventative education, employee account set-up.

Assistant Manager

The Walking Company
01.2017 - 01.2018
  • Assistant manager to retail-store operations.
  • Responsibilities include cash handling, opening and closing store, customer service, product knowledge, providing personalized customer experience, display setting, employee scheduling, inventory management, clear communication point with district sales managers.

Assistant Store Manager/Acting Store Manager

Janie and Jack
01.2015 - 01.2017
  • Assistant retail-store operations manager to acting store manager.
  • Responsibilities include cash handling and banking, opening and closing store, customer service, product knowledge, display setting and product rotation, employee scheduling, inventory management and damages, meeting and exceeding projected sales goals, traveling manager for other Gymboree brand locations.

Closing Dietary-Aide

Ohio Hospital for Psychiatry
01.2014 - 01.2015
  • Dietary-Aide for closing shift.
  • Responsibilities include meal preparation and delivery, meal serving, following hospital dietary guidelines and restrictions per patient order, restraint-free intervention and de-escalation, kitchen inventory and evening closing maintenance, ensuring security of kitchen and kitchen lock down.

Education

Associate of Applied Science - Paralegal

Columbus State Community College
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01.2024

Skills

  • Client communication
  • Sales and marketing
  • CRM software
  • Property tours and inspections
  • Scheduling and time management
  • Communication
  • Team Management
  • Document review
  • Computer skills
  • Yardi systems
  • Problem resolution

Timeline

Leasing Consultant - New Development

Oakwood Management
07.2024 - Current

Global Service Desk

Randstad Technology
01.2023 - Current

Assistant Manager

The Walking Company
01.2017 - 01.2018

Assistant Store Manager/Acting Store Manager

Janie and Jack
01.2015 - 01.2017

Closing Dietary-Aide

Ohio Hospital for Psychiatry
01.2014 - 01.2015

Associate of Applied Science - Paralegal

Columbus State Community College

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