Jessica Callaway
Millsboro,DE
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Road Supervisor
Transdev Transportation
Lewes, DE
11.2021 - Current
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
- Assisted in the selection process for new personnel; conducted interviews and evaluated applicants' qualifications.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Provided technical guidance to field staff on a variety of issues related to roadway operations.
- Analyzed traffic patterns and identified areas requiring additional resources or modifications in order to improve efficiency.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Leveraged Microsoft and word skills to input and compile data gathered from various sources.
- Answered calls per shift to assist with customer questions and concerns.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Receptionist
Safe Harbor Gyn
Lewes, DE
06.2018 - 07.2022
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and confirmed appointments and meetings for management team.
- Answered and directed incoming calls using multi-line telephone system.
- Investigated and analyzed client complaints to identify and resolve issues.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Greeted customers, answered general questions and directed to appropriate locations.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled appointments for clients, customers, and other visitors.
Education
Phlebotomy
Polytech Adult Education
01-2014
Medical Insurance Billing
Harris School of Business - Dover
Dover, DE01-2011
GED -
Stratford Career Institute
01-2010
References
References available upon request.
Timeline
Road Supervisor
Transdev Transportation
11.2021 - Current
Receptionist
Safe Harbor Gyn
06.2018 - 07.2022
Phlebotomy
Polytech Adult Education
Medical Insurance Billing
Harris School of Business - Dover
GED -
Stratford Career Institute