Jessica Camacho
Grand Prairie,TX
Summary
- Transportation clerk with 4 years of experience in the logistics industry. Able to track shipments, manage customer accounts, and troubleshoot issues. knowledgeable in the transportation and shipping industry and able to support the smooth running of daily operations. Easily able to handle Microsoft Outlook and other software programs such as Word, Excel etc. Skilled in using transportation software to track, coordinate, and expedite shipments.
Overview
4
4
years of professional experience
Work History
Transportation Dispatcher
Unified Network Information Services
Plano, TX
12.2024 - Current
- Scheduled and organized loads with drivers and trucks, optimizing route efficiency.
- Updated customers with accurate ETA and addressed concerns regarding their orders.
- Managed daily pickup requests and strategically re-dispatched drivers to optimize area coverage.
- Arranged pickup and delivery appointments to maintain smooth logistical operations.
- Communicated with mechanics regarding driver breakdowns and trailer problems.
- Coordinated with back office to confirm completed deliveries, pickups, and daily trailer swaps from client's warehouse.
- Processed Bills of Lading (BOLs) from full truckload (FTL) and partial pickups, ensuring accurate data entry for pallet count, piece count, purchase orders, consignee locations, and specific delivery instructions.
- Handled the uploading of all driver documentation, including PODs, BOLs, fuel receipts, and daily driver login sheets.
Customer Service Representative Lead
Unified Network Information Services
Roanoke , Texas
10.2023 - Current
- Processed and recorded all incoming and outgoing orders efficiently.
- Coordinated with warehouse for efficient management of inbound and outbound shipments handled by third-party carriers.
- Scheduled freight deliveries, ensuring adherence to transit days and client satisfaction.
- Directed the CSR team to effectively address and resolve operational concerns.
- Provided outstanding customer service through professional communication and a strong understanding of customer value.
- Communicated with the OSD department regarding damaged units and order cancellations, ensuring accurate details such as serial and model numbers, and piece count.
Drayage Representative
Unified Network Information Services
Grand Prairie, TX
09.2020 - Current
- Responded to customer inquiries, managed accounts, and provided rate quotes.
- Entered work orders into the Trinium system to ensure accurate daily tracking and tracing.
- Monitored and revised ETAs for container loads each morning, providing updated information to clients daily.
- Coordinated container live unloads with warehouses according to dramp dates from the railyard, minimizing storage fees and expediting freight delivery.
- Dispatched drivers to efficiently pick up and deliver available containers, notified from the rail yard.
- Analyzed return locations provided by Steamship Lines to facilitate the correct return of empty units.
- Uploaded all delivery-related paperwork including Delivery Orders, Proof of Delivery, Outgate, and Ingate Tickets.
Education
High School Diploma -
Sam Houston High School
Arlington, TX07-2020
Skills
- Logistics
- Customer Service
- Shipping and Receiving
- Inventory Management
- Time Management
- Organizational Skills
Accomplishments
- Received Award for Outstanding Teamwork
- Acknowledge and Nominated for Women In The Workforce 2 years in a row.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Transportation Dispatcher
Unified Network Information Services
12.2024 - Current
Customer Service Representative Lead
Unified Network Information Services
10.2023 - Current
Drayage Representative
Unified Network Information Services
09.2020 - Current
High School Diploma -
Sam Houston High School
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