Rejhan Muzlijaj
Chicago,IL
Summary
Professional with extensive experience in transportation management, efficient route planning, and effective communication. Strong focus on team collaboration and achieving results, ensuring reliable and adaptable support in dynamic environments. Skilled in problem-solving, multitasking, and maintaining operational efficiency, valued for reliability and flexibility.
Overview
4
4
years of professional experience
Work History
Transportation Dispatcher
Midwest Star Group Inc
10.2024 - Current
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Coordinated schedules and communicated changes to customers.
Logistics Specialist
BH Trans Inc
02.2024 - 10.2024
- Collaborated with team members in maintaining accurate schedules for pick-up and drop-off times, improving overall punctuality.
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
- Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
- Reduced fuel costs by analyzing route data and recommending more efficient paths for drivers.
Logistics Broker
PepsiCo
03.2021 - 02.2024
- Reduced transportation costs through strategic carrier negotiations and volume discounts.
- Developed strong relationships with carriers, resulting in improved service levels and cost savings.
- Achieved cost reductions in overall transportation spend by identifying opportunities for consolidation or mode optimization.
- Trained new team members on brokerage procedures, ensuring consistent delivery of high-quality service across the organization.
- Enhanced customer satisfaction with timely communication of shipment status updates and proactive issue resolution.
Education
Bachelor of Laws -
Haxhi Zeka
Kosovo 11-2016
Skills
- Conflict resolution techniques
- Logistics coordination proficiency
- Strong decision-making
- Team collaboration
- Effective time management
- Documentation and paperwork
- Trucking dispatching
- Relationship building
- Customer relations
- Staff training and development
- Tracking tasks
- Route planning
- Oral and written communications
- Critical Decision-making
- Logistical operations
- Logistics management
- Escalation of issues
- Call center environments
- Information research
- Dispatch of drivers
- Fleet operations
- Schedule coordination
Languages
Albanian
Full Professional
Croatian
Limited Working
Spanish
Limited Working
Timeline
Transportation Dispatcher
Midwest Star Group Inc
10.2024 - Current
Logistics Specialist
BH Trans Inc
02.2024 - 10.2024
Logistics Broker
PepsiCo
03.2021 - 02.2024
Bachelor of Laws -
Haxhi Zeka
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