Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Hogan

Dispatcher
Paragon,IN

Summary

Accomplished Transportation Dispatcher with a proven track record at Sycamore Services, adept in conflict resolution and route optimization. Enhanced delivery efficiency and reduced fuel costs through strategic planning and strong decision-making. Excelled in building client relationships and managing driver schedules, significantly supporting company growth. Skilled in dispatch software and public relations management, demonstrating exceptional customer service and operational management. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Well-rounded Dispatcher offering 5 years of experience in busy call center environments. Looking to join a new organization where dynamic decision-making, leadership and conflict resolution skills will be valued. Reliable Dispatcher with 5 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills. Polished Dispatcher with fantastic customer service and collaboration skills. Bilingual and effective in high-stress environments. Known for thriving under pressure and maintaining professionalism. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Transportation Dispatcher

Sycamore Services
04.2023 - Current
  • Developed strong relationships with clients through proactive communication and problem-solving support.
  • Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
  • Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
  • Answered phone calls and responded to customer emails.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
  • Reduced fuel costs by optimizing routes and monitoring vehicle performance for maintenance needs.
  • Developed contingency plans for unexpected delays or disruptions, minimizing negative impacts on delivery schedules.
  • Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
  • Scheduled and dispatched drivers to locations in Martinsville & Mooresville.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.

Dispatcher

Blands Wrecker Service LLC
06.2019 - 02.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Education

High School Diploma -

Edgewood High School
Ellettsville, IN
05.1985

Skills

  • Conflict resolution techniques
  • Weather Conditions Awareness
  • Employee Management
  • Public Relations Management
  • Transportation Safety Protocols
  • Effective Time Management
  • Documentation and paperwork
  • Dispatch Software Familiarity
  • Customer Relations
  • Route Planning
  • Record Keeping Abilities
  • Oral and written communications
  • Strong Decision-Making Abilities
  • Telephone Etiquette
  • Vehicle Maintenance Awareness
  • Driver Scheduling Proficiency
  • Route Optimization Techniques
  • Data Entry
  • Customer Service
  • Decision-Making
  • Dispatch Recordkeeping
  • Microsoft Office

Timeline

Transportation Dispatcher

Sycamore Services
04.2023 - Current

Dispatcher

Blands Wrecker Service LLC
06.2019 - 02.2023

High School Diploma -

Edgewood High School
Lisa HoganDispatcher