Jessica Campbell
O'Brien
Summary
Diligent veterinary technician with background in overseeing patient care and ensuring high standards of service. Managed teams to improve patient outcomes and streamlined care processes, leading to enhanced satisfaction. Demonstrated leadership and communication skills in coordinating interdisciplinary teams and handling complex patient cases.
Overview
20
20
years of professional experience
Work History
Patient Care Supervisor
Blue Pearl Pet Hospital
05.2024 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collected patient biopsies and blood samples for laboratory analysis.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Enhanced patient recovery rates by administering prescribed treatments accurately and compassionately.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Increased client satisfaction by delivering compassionate care and clear communication regarding their pets' health.
- Developed training program for new technicians, enhancing skill set and efficiency of clinic team.
- Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care strategies.
- Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
- Enhanced clinic reputation through exceptional customer service and care for animals.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Collected and prepared specimens for laboratory testing.
- Prepared, sterilized and maintained medical instruments and equipment.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Assisted veterinarians with radiographs and ultrasounds.
Veterinary Technician-Internal Medicine and Emergency
BluePearl Specialty + Emergency Pet Hospital
10.2018 - Current
- Personal nurse for internist responsible for scheduling appointments and managing flow of schedule as well as requests for diagnostics and imaging
- Included in personal nurse duties: communication between other doctors and technicians, ensuring appropriate records are entered and completed, ensuring imaging reports are entered, assigning technician rooms and cases, able to make on the fly adjustments and changes to accommodate unexpected occurrences, as well as teaching and training new staff
- Running various diagnostics according to doctor instructions
- Imaging including ultrasound and CT scanning
- Chemotherapy administration
- Endoscopy
- Anesthetic protocol, induction, maintenance, and monitoring
- Emergency duties included: maintaining of composure and able to work effectively and efficiently in any situation, able to triage appropriately and recognize levels of emergency and in what order they need to be seen and addressed, appropriate action such as IV catheter placement, stabilization measures
- CPR and lifesaving measures
- Obtain relevant history and relay to doctor as well as recognize critical signs and symptoms such as abnormal vitals, signs of blocked cat, respiratory distress, etc and respond accordingly
- Assess immediate needs of patients such as oxygen dependence
- Monitor hospitalized patients and ensure treatments are done in a timely and appropriate manner
- Ensure patient safety and dosage calculations
- Administering fluids, medications, etc as ordered by doctor
- Use of various equipment including dopplers, syringe pumps, fluid pumps
- Able to work independently and with forethought
Lead Veterinary Technician
Alachua Animal Hospital
12.2021 - 05.2024
- Manage daily duties of veterinary technicians and assistants
- Delegate workload and oversee tasks are accomplished efficiently and effectively
- Oversee hospitalized and surgical patients care and treatment
- Teaching and training new and existing staff
- Manage and respond to staff questions in regard to various areas including medications, treatments, and dosages
- Manage email inbox including responding to client messages and online prescription requests
- Overseeing patient safety and technician competency
- Answering phones, assisting clients, reception duties
- Teching rooms and ensuring accurate history, presentation to doctor, appropriate testing and medications filled per doctor instructions
- Lead surgical technician-checking in surgery patients, anesthetic protocol and drug calculations, induction, intubation, maintenance of anesthesia, and troubleshooting both equipment and anesthetic complications
- Proficient IV catheter placement both peripheral and jugular veins
- Proficient phlebotomy both peripheral and jugular veins
- Collecting appropriate samples and performing diagnostics as order by doctor such as labwork, cytology, blood smears
- Triage, stabilize, and manage emergencies
- Radiographs and ultrasound
- Predict patient needs and recognize important signs or symptoms that must be relayed to doctor
- Appropriately entering records, SOAP notes, and charges as well as ensuring other technicians have done the same
Veterinary Technician
Country Critters Veterinary Clinic
02.2018 - 10.2018
- Answer phones and assist clients in person
- Check in/out of clients and patients
- Servicing rooms, getting vitals, and taking histories
- IM, IV, and SQ injections
- Proficient IV catheter placement
- Anesthesia induction and monitoring
- Dosage calculation and medication administration
- Clean and maintain hospital and equipment
- Create and maintain a schedule for employees
- Daily paperwork, and deposits
- Teach and train new staff and fellow co-workers
- Maintain a team environment
- Receiving invoices and entering them into inventory and POS
- Radiographs
- Blood smears, ear and urine cytologies
- Fecals
- Determine appropriate vaccines and draw them up
Emergency and Critical Care Veterinary Technician
UF Pet Emergency Treatment Services
02.2016 - 02.2018
- Triage incoming emergency patients and stabilize as needed
- Care and treatment of hospitalized patients
- Calculating drug dosages as well as CRIs
- Proficient IV catheter placement
- CPR and emergency stabilization
- Recognize changes in patients conditions and alert doctor
- Check in/out of patients and discharge
- Teach and guide new staff as well as veterinary students on rotation
- Clean and maintain the building and equipment
- Maintain a calm, collected, demeanor in the event of emergencies and delegate work accordingly
- Taking radiographs and uploading them to DVM insight
- Knowledge and use of Idexx blood machines, as well as blood gas machines
- Taking appropriate samples and running requested tests
- Talking to panicked and upset clients to keep them calm and informed
- Anesthesia and sedation induction and monitoring
Head Veterinary Technician
Dr. George's Animal Clinic
06.2009 - 01.2016
- Give injections both subcutaneously, intramuscularly, and intravenously
- Check in animals upon arrival and gather necessary vitals and history
- Provide behavior training and advice as well as nutritional consultation to concerned owners
- Guide the owners in detail regarding patient care upon discharge from hospitalization and surgery
- Obtain blood samples from various sites
- IV catheter placement
- Dosage calculations and filling prescriptions as instructed by doctor
- Utilization of Cornerstone software and Abaxis blood analyzer
- Anesthesia induction, intubation, and maintenance
- Anesthesia monitoring and assisting the doctor in surgery
- Radiographs
- Carry out treatment protocols as instructed by the doctor
- Monitoring and caring for hospitalized patients
- Cross trained in both reception and kennel duties- answering phones, scheduling appointments, walking, feeding, and cleaning of both animals and facility
- Animal restraint and handling
- Train and oversee assistants and kennel staff
Kennel Technician
Greyhound Pets of America
01.2009 - 06.2009
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
Kennel Technician
Cocoa Humane Society
06.2008 - 06.2009
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Breeder/ Farm Worker
Lab Partners
09.2006 - 06.2008
- Organized successful mating pairs based on complementary genetics to produce high-performing offspring with desired traits.
- Enhanced the overall gene pool by selecting superior animals for breeding and eliminating those with undesirable traits.
- Monitored animal health closely, ensuring prompt medical attention and vaccinations to prevent diseases.
Animal Care Technician/ Adoption Counselor
Bangor Humane Society
05.2005 - 08.2006
- Enhanced facility operations by maintaining accurate records of animal health, treatments, and daily activities.
- Maintained clean and safe living environments for animals by conducting regular inspections and cleaning enclosures thoroughly.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
Education
Bachelor of Science - Psychology
Southeastern University
Lakeland, FL05-2026
Skills
- Clinical leadership
- Ethics and confidentiality
- Care coordination
- Quality improvement
Timeline
Patient Care Supervisor
Blue Pearl Pet Hospital
05.2024 - Current
Lead Veterinary Technician
Alachua Animal Hospital
12.2021 - 05.2024
Veterinary Technician-Internal Medicine and Emergency
BluePearl Specialty + Emergency Pet Hospital
10.2018 - Current
Veterinary Technician
Country Critters Veterinary Clinic
02.2018 - 10.2018
Emergency and Critical Care Veterinary Technician
UF Pet Emergency Treatment Services
02.2016 - 02.2018
Head Veterinary Technician
Dr. George's Animal Clinic
06.2009 - 01.2016
Kennel Technician
Greyhound Pets of America
01.2009 - 06.2009
Kennel Technician
Cocoa Humane Society
06.2008 - 06.2009
Breeder/ Farm Worker
Lab Partners
09.2006 - 06.2008
Animal Care Technician/ Adoption Counselor
Bangor Humane Society
05.2005 - 08.2006
Bachelor of Science - Psychology
Southeastern University
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