In my free time I love learning about veterinary medicine and cells (specifically pathology) I have around 40 hrs of shadowing different veterinary specialties such as neurology, opthalmology, oncology, emergency, internal medicine, and radiology
Olivia Vink
Grand Haven
Summary
Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping, and appointment scheduling.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist
Blue Pearl Pet Hospital
02.2024 - Current
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
Daycare Assistant Teacher
Joyful Noise
09.2023 - 01.2024
- Supervised children during activities to maintain safety and well-being
- Adhere to state and federal standards governing daycare environment and curriculum
- Promoted self-esteem, independence, and respect with positive role modeling
- Distributed meals and snacks to students following a set schedule
Customer Service Representative & Kennel Assistant
Harbor Humane Society
02.2023 - 08.2023
- Documented, researched, and resolved customer service issues
- Managed customer calls efficiently
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Enhanced customer satisfaction with fast, knowledgeable service
- Delivered fast and friendly services to handle questions and service complaints
- Completed contract forms, prepared change of address records, and used company-related software
- Determined charges for services requested, and collected deposits and payments
- Administered medication to animals as prescribed, including oral and ophthalmic medications
- Scheduled appointments, checked in animals, and completed paperwork
- Approved or denied applications based on guidelines
- Assisted with keeping pets safe, following fear-free pet protocols
- Informed clients about preventive care and pet health needs
- Complete vaccinations and microchipping
- Improved animal well-being with regular companionship and exercise
Dog Daycare Attendant
Sitting Pretty Pet Spa
02.2021 - 01.2023
- Promoted physical and mental health of each animal with regular contact and exercise
- Groomed animals regularly, including, grinding nails, brushing, and bathing
- Maintained comfortable, clean, and sanitized animal quarters
Kitchen Staff Member
Fricano's Pizza
05.2021 - 08.2022
- Uphold health code requirements with regular cleaning and sanitizing
- Helped the kitchen operate smoothly by handling opening, closing, and shift changes
Education
Bachelor of Science (B.S) - Microbiology, Pre-Veterinary Medicine
Grand Valley State University
Allendale, MI11-2027
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Muskegon Community College
05.2024
High School Diploma - undefined
Grand Haven High School
05.2023
Skills
- Medication Administration
- Human and Animal Safety
- First Aid
- Paperwork Processing
- Microsoft Office
- Proper Animal Restraint
- Microchip Administration
- Computer Proficiency
- Cornerstone Software
- Immunization Administration
- Data Entry
- Telephone etiquette
- Fear Free Handling
Interests
Timeline
Veterinary Receptionist
Blue Pearl Pet Hospital
02.2024 - Current
Daycare Assistant Teacher
Joyful Noise
09.2023 - 01.2024
Customer Service Representative & Kennel Assistant
Harbor Humane Society
02.2023 - 08.2023
Kitchen Staff Member
Fricano's Pizza
05.2021 - 08.2022
Dog Daycare Attendant
Sitting Pretty Pet Spa
02.2021 - 01.2023
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Muskegon Community College
High School Diploma - undefined
Grand Haven High School
Bachelor of Science (B.S) - Microbiology, Pre-Veterinary Medicine
Grand Valley State University
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