Jessica Campos
Mesa,Arizona
Summary
Driven and detail-oriented professional with strong communication, customer service, and digital marketing skills. Certified in Google Ads and Google Analytics. Proven ability to manage time effectively, demonstrated by launching and operating an at-home baking business while balancing academic and work responsibilities. Fast learner with a passion for media, marketing, and entrepreneurship.
Overview
5
5
years of professional experience
Work History
Mortgage Loan Officer
Freedom Mortgage
Phoenix, AZ
09.2025 - Current
- Provided exceptional customer service, guiding clients through mortgage options
- Maintained up-to-date knowledge of industry regulations and compliance standards
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
Barista
Starbucks
Mesa, Arizona
04.2022 - Current
- Partner of the Quarter, January 2025.
- Delivered high-quality customer service in a fast-paced environment.
- Prepared a variety of specialty beverages, including lattes, cappuccinos, and Americanos.
- Trained and mentored new hires on drink preparation and customer service protocols.
- Maintained a clean, organized workspace, and ensured the restocking of supplies.
- Operated the POS system to efficiently process transactions.
Server
Denny's
Delano, CA
10.2020 - 03.2021
- Operated the POS system to input orders, split bills, and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpets, and tidying up server stations.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Bachelor of Arts - Mass Communication And Media Studies
Arizona State University
Tempe, AZ05-2025
Skills
- Interpersonal communication
- Attention to detail
- Team collaboration
- Problem-solving skills
- Upselling strategies
- Microsoft Office proficiency
- Social media marketing
Projects
J's Sweets - Founder
Delano, California | 10/2020 - 05/2024
Launched and operated a home-based baking business specializing in custom cakes and seasonal treats.
- Managed branding, social media marketing, and customer communications.
- Designed images using Canva; grew Instagram presence to 300+ followers.
- Fulfilled 100+ custom orders and built a loyal local customer base.
- Oversaw pricing, packaging, and logistics to ensure quality and customer satisfaction.
Timeline
Mortgage Loan Officer
Freedom Mortgage
09.2025 - Current
Barista
Starbucks
04.2022 - Current
Server
Denny's
10.2020 - 03.2021
Bachelor of Arts - Mass Communication And Media Studies
Arizona State University