Jessica Cannady
Customer Service/Adminstrator
Spartanburg,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Mentor
SITEL Operating Corporation W@H
Nashville, TN
02.2020 - 05.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Supervised and guided new employees on call handling and customer satisfaction and responded quickly to questions, which improved understanding of job responsibilities.
- Monitored customer service operations to assess agent performance and provide feedback.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Customer Service Associate
Family Dollar Stores Inc.
Spartanburg, SC
11.2019 - 02.2020
- Managed customer relations and customer service through daily communication and interaction.
- Skilled using cash register including processing sales discounts and refunds.
- Processed purchases and handled payment transactions using POS system.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Educated customers on promotions to enhance sales.
- Utilized exceptional communication to connect with customers, assess needs and present solutions.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Executed multiple projects efficiently, including cash handling and recovering merchandise from sales floor.
Purchasing Agent/Office Administrator
Sun Surveillance Inc.
Spartanburg, SC
07.2017 - 11.2019
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.
- Contacted clients to verify account information and maintain accuracy.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Sought ways to improve processes and services provided.
- Facilitated communications through management of inbound and outbound customer calls.
- Assisted call-in customers with questions and orders.
- Adapted to new applications and maintained knowledge of current technologies.
Education
High School Diploma -
Dorman High School
Roebuck, SCSome College (No Degree) - Spanish
Converse College
Spartanburg, SCSome College (No Degree) - Accounting
Spartanburg Technical College
Spartanburg, SCSkills
- Customer Relationship Management Software (CRM)
- Personnel training and development
- Account Updates
- Training and mentoring
- Exceptional interpersonal communication
- Negotiation expert
- Microsoft Outlook, Word and Excel
- Technical Support
- Background in Quickbooks software
- Money handling abilities
Timeline
Customer Service Representative/Mentor
SITEL Operating Corporation W@H
02.2020 - 05.2021
Customer Service Associate
Family Dollar Stores Inc.
11.2019 - 02.2020
Purchasing Agent/Office Administrator
Sun Surveillance Inc.
07.2017 - 11.2019
High School Diploma -
Dorman High School
Some College (No Degree) - Spanish
Converse College
Some College (No Degree) - Accounting
Spartanburg Technical College