JESSICA CANOTO
HIALEAH,FL
Summary
Results-oriented professional adept at overseeing front desk and insurance verification tasks at Miami Global OB GYN. Proven track record in managing patient interactions and insurance claims with precision and care, ensuring smooth operational flow and enhanced patient satisfaction. Strives to foster a welcoming environment while optimizing administrative and insurance verification protocols.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Dr Guillermo Kohn
07.2024 - Current
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
Manager
Blooming Bellies LLC
03.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Front Desk Receptionist
Miami Global Ob Gyn LLC
09.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
ADMINISTRATIVE ASSISTANT
University of Miami
01.2005 - 01.2006
DIETARY ASSISTANT
Palm Springs Hospital
01.2003 - 01.2004
Education
Doula Birth -
Doula
Miami, FL05.2024
Medical Assistant -
Florida Career College
Miami, FL03.2007
CERTIFIED MEDICAL ASSISTANT -
Career College
Hialeah, FL01.2007
Skills
- Patient Scheduling
- Data Entry
- Billing Support
- Medical Records
- HIPAA Compliance
- Team Collaboration
- Communication
- Organizational Skills
- Attention to Detail
- Adaptability
- Insurance Verification
- Customer Service
- Medical Office
- Analytical Thinking
- Problem Solving
Additional Information
Authorized to work in the US for any employer, Fulfilled dual roles as medical assistant and front desk manager at Miami Global OB GYN, Expedited insurance verifications, reducing patient wait times, Enhanced operational efficiency through innovative administrative procedures, Optimized phone response systems, Digitized patient data for improved accessibility, Assembled comprehensive patient files, improving service delivery, Provided exceptional customer service as a front desk assistant, Ensured accurate insurance verification, minimizing claim errors, Handled cash transactions and order placements efficiently, Played a key role in store closing, adhering to safety protocols, Developed and implemented patient dietary regimes, Facilitated patient service through phone support, Led insurance verification efforts, Ensured smooth front desk functions
Hobbies and Interests
I love to read and learn next skill to perfect my career
Accomplishments
Doula certification
Certification
Medical assistant
Doula certification
Languages
English
Native or Bilingual
Timeline
Insurance Verification Specialist
Dr Guillermo Kohn
07.2024 - Current
Manager
Blooming Bellies LLC
03.2024 - Current
Front Desk Receptionist
Miami Global Ob Gyn LLC
09.2021 - Current
ADMINISTRATIVE ASSISTANT
University of Miami
01.2005 - 01.2006
DIETARY ASSISTANT
Palm Springs Hospital
01.2003 - 01.2004
CERTIFIED MEDICAL ASSISTANT -
Career College
Doula Birth -
Doula
Medical Assistant -
Florida Career College
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