Isabella Leiva
Hialeah,FL
Summary
Dynamic and dedicated professional with experience at DAL Business Systems, LLC., excelling in customer relations and administrative support. Bilingual in English and Spanish, I leverage strong communication skills and a commitment to continuous learning to enhance client interactions and contribute to team success.
Overview
5
5
years of professional experience
Work History
Receptionist/Customer Service
DAL Business Systems, LLC
08.2024 - Current
- Assisted in administrative duties including answering and making calls, copies, opening files for new clients, sending emails and light filing.
- Provided answers to callers/ clients about the company, its products or services.
- Provided customer service to clients and vendors.
- Committed to representing the company's values and professionalism.
Front Desk Receptionist
Tio & Sobrino Body Shop
03.2023 - 06.2024
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Increased shop efficiency through proper inventory management, ordering parts when necessary, and maintaining organized workspaces.
- Maintained accurate records of all repair work completed, allowing for easy reference when troubleshooting future issues or ordering parts.
Administrative Assistant
Therapy Rehab Center
04.2021 - 02.2023
- Coordinated scheduling for therapy sessions, optimizing client availability and therapist time management.
- Assisted in maintaining patient records using electronic health record systems, ensuring accuracy and compliance.
- Managed communication with clients and staff, addressing inquiries and facilitating information flow efficiently.
- Developed and organized office procedures to enhance workflow and improve administrative efficiency.
Education
Certification -
Registered Behavior Technician
Hialeah, FL07-2025
Associate of Arts -
Miami Dade College
Miami, FL12-2024
High School Diploma -
Monsignor Edward Pace High School
Opa-Locka, FL05-2018
Skills
- Bilingual (English / Spanish)
- Customer/ Client Relations
- Professional Demeanor
- Positive and Professional
- Team Collaboration
- Dedication to Continuous Learning
Timeline
Receptionist/Customer Service
DAL Business Systems, LLC
08.2024 - Current
Front Desk Receptionist
Tio & Sobrino Body Shop
03.2023 - 06.2024
Administrative Assistant
Therapy Rehab Center
04.2021 - 02.2023
Certification -
Registered Behavior Technician
Associate of Arts -
Miami Dade College
High School Diploma -
Monsignor Edward Pace High School