Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thalia Moles Leiva

Miami,Florida

Summary

To add to the organization that can utilize a devoted and hardworking individual dedicated to providing exceptional customer service. Highly skilled in responding to high-pressure situations while remaining at ease and keeping the customer satisfied. An individual who works well in a team setting as well on their own.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

American Airlines
10.2023 - Current
  • Provide great customer care to passengers and crew members, answer questions and concerns relating to travel and airport procedures, facilitate the boarding process, attend pre-briefing, enforce safety and security measures, and manage flights.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Front desk receptionist

Life Point Health
01.2022 - 06.2022
  • Greeted customers with a positive attitude, answered incoming phone calls, developed rapport with callers, identified customer issues, handled payments, and accommodated schedule changes.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Beauty Specialist

Ulta Beauty
04.2021 - 08.2021
  • Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
  • Offered exceptional customer service by addressing concerns promptly and professionally, resulting in high satisfaction ratings.
  • Managed cash transactions accurately and efficiently, maintaining a balanced register at the end of each shift.
  • Developed strong client relationships through consistent follow-up and excellent communication skills.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Spanish Interpreter

Cyracom International
09.2019 - 04.2021
  • Provided excellent phone etiquette, served as the primary point of contact for customers, managed confidential information, and ensured great communication.
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
  • Contributed to increased client satisfaction by providing effective language support during important meetings.

Education

High School Diploma -

Dodge City High School
Dodge City, KS

Associate of Arts - Business

Dodge City Community College
Dodge City, KS
05.2024

Skills

  • Bilingual (English / Spanish)
  • Communication skills
  • Problem-solving
  • Time management
  • Team leadership
  • Rovr Knowledge
  • Quality customer service
  • Friendly and personable
  • Computer literate

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Agent

American Airlines
10.2023 - Current

Front desk receptionist

Life Point Health
01.2022 - 06.2022

Beauty Specialist

Ulta Beauty
04.2021 - 08.2021

Spanish Interpreter

Cyracom International
09.2019 - 04.2021

High School Diploma -

Dodge City High School

Associate of Arts - Business

Dodge City Community College

Similar Profiles

CREATE PROFILE
Thalia Moles Leiva