Kimberly Diaz
East Saint Louis,IL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Bilingual Customer Service Representative
Marathon Group
Belleville, IL
07.2025 - Current
- Greeted customers with a positive, welcoming attitude.
- Answered questions and concerns effectively.
- Initiated claims with shops and assigned to adjusters for timely resolution.
- Verified and confirmed accuracy of account information to ensure seamless service.
- Recorded customer interactions and transaction details to maintain comprehensive support documentation.
- Remained calm and professional in stressful circumstances.
Cashier /Stocker
JWG Beauty
East Saint Louis, IL
05.2021 - 06.2025
- Operated cash register and processed customer transactions efficiently.
- Handled cash and card transactions accurately and securely.
- Issued receipts, refunds, credits or change due to customers.
- Maintained organized checkout area and ensured cleanliness of workspace.
- Managed customer inquiries and resolved issues promptly and professionally.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted in inventory management by restocking shelves as needed.
- Handled incoming shipments.
Education
Collinsville High School
Collinsville, ILSome College (No Degree) - Nursing
Southwestern Illinois College
Belleville, ILSkills
- Customer relationship management
- Transaction processing
- Account management
- Data entry
- Inventory management
- Computer skills
- Time management
- Bilingual (English / Spanish)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Bilingual Customer Service Representative
Marathon Group
07.2025 - Current
Cashier /Stocker
JWG Beauty
05.2021 - 06.2025
Collinsville High School
Some College (No Degree) - Nursing
Southwestern Illinois College