Charlie Sanchez
Elizabeth
Summary
Customer-focused professional delivering high-quality support in billing inquiries, account management, and issue resolution. Recognized for building strong client relationships through patience and effective communication in both English and Spanish. Committed to enhancing customer satisfaction and operational efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
Conduent
Newark, NJ
06.2025 - Current
- Deliver high-quality customer service support for billing inquiries, account management, payment processing, and issue resolution in a high-volume call environment
- Build strong customer relationships through active listening, patience, professionalism, and clear communication in both English and Spanish
- Received recognition from leadership for demonstrating reliability, professionalism, and effective de-escalation of customer concerns.
Marketing Canvasser
Elevated Remodeling
Piscataway, NJ
09.2024 - 04.2025
- Engaged directly with homeowners to build trust, answer questions, and generate qualified sales leads through strong interpersonal communication
- Assisted with appointment scheduling, customer follow-ups, and consultation coordination
- Demonstrated confidence, professionalism, and persistence while representing the company in face-to-face interactions
Marketing Associate
Main Street Business Alliance
Hackensack, NJ
07.2023 - 05.2024
- Managed website updates, business listings, and promotional materials with strong attention to detail and organization
- Collaborated with business owners and team members to ensure professional communication and successful project execution
Operations & Administrative Support
Impex Inc.
Edison, NJ
04.2022 - 07.2023
- Supported daily office operations through organization, communication, and logistics coordination
- Demonstrated reliability, time management, and adaptability in a fast-paced work environment
Head Student Manager
Trendsetter Marketing
Elizabeth, NJ
09.2016 - 05.2020
- Led and mentored student team members while promoting collaboration and accountability
- Assisted with planning and executing organizational goals
- Fostered a positive and productive team environment
Education
Bachelor of Science - Entrepreneurship, Marketing
Fairleigh Dickinson University, Silberman College of Business
Madison, NJ05-2024
Skills
- Customer Service
- Relationship Building
- Bilingual communication
- Cash Handling
- Transaction Processing
- Problem Resolution
- Conflict Management
- Microsoft Office Suite
- Customer relationship management
Timeline
Bilingual Customer Service Representative
Conduent
06.2025 - Current
Marketing Canvasser
Elevated Remodeling
09.2024 - 04.2025
Marketing Associate
Main Street Business Alliance
07.2023 - 05.2024
Operations & Administrative Support
Impex Inc.
04.2022 - 07.2023
Head Student Manager
Trendsetter Marketing
09.2016 - 05.2020
Bachelor of Science - Entrepreneurship, Marketing
Fairleigh Dickinson University, Silberman College of Business