Jessica Carlson
Maple Grove,MN
Summary
Service-driven professional highly informed of all state and federal regulations pertaining to benefits for employees. Communicative Benefits Specialist offering outstanding customer service and data confidentiality skills.
Overview
13
13
years of professional experience
Work History
Elite Benefit Advocate
UnitedHealthcare
Remote, MN
09.2021 - Current
- Helping members with claims, benefits, pharmacy, finical accounts, etc, help by phones, email and chat
- Processing claims, helping supers with tasks as needed
Customer Service Representative
Comcast
Saint Paul, MN
10.2020 - 09.2021
- Incoming retention calls, upselling, working with teams to resolve customer problems
- Working with customers who wish to cancel services and working to retain those customers and offer other services that may work better for them
- Supporting peers and helping train
Manager
Curbside
Brooklyn Park, MN
07.2017 - 03.2020
- Customer service manage, escalated calls, commercial manger, sales, phones, billing, working with dispatch and drivers, managing commercial accounts
Sales Support
ServiceMaster
Maple Grove, MN
05.2015 - 02.2017
- Phones, on call, working with insurance companies, doing the estimates for the techs work, keeping up with insurance codes etc
Admin Assistant
Flair heating and air
Golden Valley, MN
01.2012 - 01.2014
- Front desk, working with customers, ordering parts, dispatching techs to job sites, entering warranty info, doing permits for citys for the techs etc
Education
Associate -
Skills
- Microsoft Word (10 years)
- Word
- Training (3 years)
- Scheduling (10 years)
- Operations (10 years)
- Team Building
- Payroll (4 years)
- Retail sales
- Upselling
- Sales Support
- Account Management
- Administrative Experience
- Management
- Business Development
- Quality Assurance
Assessments
- Work style: Reliability — Proficient
- July2021
- Tendency to be reliable, dependable, and act with integrity at work
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Elite Benefit Advocate
UnitedHealthcare
09.2021 - Current
Customer Service Representative
Comcast
10.2020 - 09.2021
Manager
Curbside
07.2017 - 03.2020
Sales Support
ServiceMaster
05.2015 - 02.2017
Admin Assistant
Flair heating and air
01.2012 - 01.2014