Markecius Versey
Conyers,GA
Summary
Seeking a position with a forward-thinking organization to leverage acquired skills, abilities, training, and education. Committed to contributing to company growth and success by applying expertise in a dynamic and collaborative environment. Eager to take on new challenges and continuously expand knowledge to drive positive results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Benefit Verification Specialist
Global Continuum/CVS Speciality
11.2023 - Current
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Communicated verification and authorization status updates with [Type] department to facilitate decision-making for patient admissions and insurance coverage.
- Evaluated and settled complex insurance claims in strict timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Processed new medication and refill requests for authorization.
- Resolved patient billing inquiries and other issues efficiently.
- Contacted insurance companies to obtain prior authorization for medical procedures and medications.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Work from Home Customer Service Representative
ERC/Wellsfargo
09.2020 - 02.2021
- Professionally handle email, chat, and inbound calls from existing customers about their account
- Navigate through multiple computer systems to track, update, and verify accounts
- Provide exceptional customer service.
Water Service Representative
Atlanta Department of Watershed
02.2018 - 10.2018
- Perform financial transactions including processing or transferring payments, refunding credit amounts or deposits
- Adjusting charges and/or deposits
- Process mail in payments to customer accounts
- Research request, problems and complaints and initiate appropriate action
- Perform data entry functions by keying data into computer system
- Communicate with customers via telephone, in person, by mail and email
- Generate work orders
- Make data changes.
Court Support Specialist I
Atlanta Municipal Court
08.2014 - 02.2018
- Filing, copying, scanning, sorting and generating court-related documents
- Providing face to face customer service to patrons
- Applying fines and fees and process payments for court fines
- Cash handling
- Perform related duties and responsibilities as required
- Update court records related to transactions performed or requested actions (such as calendaring cases) within court policy.
Deputy Sheriff
Gwinnett County Sheriff's Department
10.2008 - 04.2014
- Supervised and processed inmate daily activities and general work assignment
- Ensure safety, security and maintain daily logs
- Arrange daily schedules for work assignments and various appointments
- Provide to supervisors oral, written reports and document disturbances and rule violations
- Transport inmates to and from hospitals/mental health facilities.
Sheriff's Processing Associate I
Gwinnett County Sheriff's Office
04.2007 - 10.2008
- Performs receptionist duties such as greeting customers, answering phone calls
- Performs office duties such as copying, filing, typing documents and entering data
- Prepares property, cash and bonding company bonds
- Schedules court appearances and transfers to outside agencies
- Process and interprets court documents
- Collecting fees in order to process bonds
- Cash handling
- Maintains paper, electronic logs, files and run criminal histories for judge
- Processing and booking inmates into the jail system
- Releasing Inmates from the jail system.
Education
GED -
Mid Florida Tech
Psychology -
Columbia Southern University
08.2024
Criminal Justice -
Westwood College
07.2008
Skills
- CUSTOMER SERVICE (10 years)
- TYPING (10 years)
- 60 WPM (10 years)
- Customer Care
- Customer Support
- Clerical experience
- Phone etiquette
- Microsoft Office
- Law Enforcement
- Financial Management
- Data entry
- Computer literacy
- Microsoft Word
- Writing Skills
- Conflict Management
- Word processing
- Microsoft Powerpoint
Certification
Peace Officer, 10/01/10, Present
Additional Information
Key Strengths: Excellent communication and interpersonal skills, People oriented: Customer service skills, Critical thinking: Decision making skills, Analytic thinking: Problem solving skills, Effectively convey information orally and in writing, Financial management, Learning agility: Quick learner, Flexibility and Adaptability, Knowledgeable in Word and Excel/need refresh in Spread, type 45-60 wpm Markecius V Versey
I am actively seeking a position that will allow me to continue growing and learning professionally. I am highly motivated and I love to learn. I have excellent verbal and written communication skills and I am proficient in the use of a personal computer and all programs of Microsoft. I am a fast learner and very detailed oriented, attributes that are needed to be efficient in today's job market.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Benefit Verification Specialist
Global Continuum/CVS Speciality
11.2023 - Current
Work from Home Customer Service Representative
ERC/Wellsfargo
09.2020 - 02.2021
Water Service Representative
Atlanta Department of Watershed
02.2018 - 10.2018
Court Support Specialist I
Atlanta Municipal Court
08.2014 - 02.2018
Deputy Sheriff
Gwinnett County Sheriff's Department
10.2008 - 04.2014
Sheriff's Processing Associate I
Gwinnett County Sheriff's Office
04.2007 - 10.2008
GED -
Mid Florida Tech
Psychology -
Columbia Southern University
Criminal Justice -
Westwood College
Peace Officer, 10/01/10, Present
Similar Profiles
Marcia WilliamsMarcia Williams
Customer Service-Pharmacy Representative at Continuum Global - CVS Specialty PharmacyCustomer Service-Pharmacy Representative at Continuum Global - CVS Specialty Pharmacy
Ciara JohnsonCiara Johnson
Customer Care Representative at Continuum Global Solutions/ CVS CAREMARKCustomer Care Representative at Continuum Global Solutions/ CVS CAREMARK
Jacob WatsonJacob Watson
Insurance Intake Coordinator/Pharmacy Help Desk at Continuum Global Soultions/CVS/AetnaInsurance Intake Coordinator/Pharmacy Help Desk at Continuum Global Soultions/CVS/Aetna