Ciara Johnson
Hutto,Texas
Summary
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Continuum Global Solutions/ CVS CAREMARK
Hutto, REMOTE, TX
08.2024 - Current
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Representative
Labcorp
Manassas, Virginia,REMOTE
05.2016 - 01.2024
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Participated in activities designed to improve customer satisfaction and business performance
- Enhanced customer satisfaction with fast, knowledgeable service
- Met personal, team and company goals in customer service environment.
Team Leader
Hershey
Stuarts Draft, Virginia
03.2013 - 12.2016
- Organized schedules and daily assignments for team, leveraging individual knowledge, and strengths to maximize team success
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Contributed to successful quality control initiatives
- Coached new employees struggling with specific tasks
- Resolved conflicts between team members professionally and efficiently.
Sales Representative
Kohl's
Waynesboro, VA
10.2009 - 05.2013
- Reported on sales transactions and expenses accurately
- Remained up to date on current offerings and company processes
- Determined customers' needs based on sales calls and face-to-face meetings
- Investigated and resolved reported customer issues for improved customer satisfaction
- Overcame objections with successful product demonstrations and persuasive communication skills.
Education
Associates degree - Medical Assisting and Phlebotomy
National College
05.2011
Bachelor of Science (B.S.) - HealthCare Administration
SNHU
Skills
- Heavy Call Volume
- Data Entry
- Consultative Sales
- Report Generation
- Scheduling
- Complaint resolution
- Paperwork Processing
- Customer Service
- Product Knowledge
- Inbound and Outbound Calling
- Highly motivated
- Fast learner
- Dependable
Certification
- Registered Medical Assistant and phlebotomist
Timeline
Customer Care Representative
Continuum Global Solutions/ CVS CAREMARK
08.2024 - Current
Customer Service Representative
Labcorp
05.2016 - 01.2024
Team Leader
Hershey
03.2013 - 12.2016
Sales Representative
Kohl's
10.2009 - 05.2013
- Registered Medical Assistant and phlebotomist
Associates degree - Medical Assisting and Phlebotomy
National College
Bachelor of Science (B.S.) - HealthCare Administration
SNHU
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