Shanique Larry

• As a IVR my daily duty on and off the phones was to accurately verify health insurance and provide assistance with Pharmacy Refills, Billing and shipping for Medications, deliveries and also Scheduling with Medical doctor offices along with taking and updating payment information, While accurately inserting mailing address to ensure customer receives medication package at correct address with no error.
• My daily duties on phones was data entry I accurately entered and processed large volumes of data into computer systems while ensuring data integrity inserting information such as CPT codes, billgroups, copay assistance, RX# etc
• This job ended as a layoff due to reduction enforce/company overstated.

Job duties as a independent contractor was to deliver, analyze packages while using a wireless device to navigate thru orders properly to ensure a successful prompt delivery while maintaining a high rating.

• As a Customer Review Associate/Prior Authorization Specialist I would contact doctors offices and pharmacies to inform the employees that the customers PA has been approved/denied along with receiving calls from varies Doctor offices and Pharmacy's to verify customers Medical/Pharmacy benefits located in one of the four databases used daily
• I also process insurance claims of the needed medication
• I also worked non-phone majority of the time I was handed a workload in the morning to successfully finish by end of shift
• Workload consists of supervising other co-workers prior Auths and sending fax.

• My role as a CSR was to provide assistance to millions of Americans who needed to maneuver through complex healthcare plans
• I enrolled consumers into plans that best fit their personal needs while using scripting to provide the best accurate information all while using a soothing voice
• I also escalated calls, provided information regarding tax credits, sent out 1095's, explained products and benefits along with informing customers on updated knowledge and laws on their individual accounts such as plan levels bronze, platinum, silver & gold or ppo/hmo along with premiums and deductibles.

• My role as a PA was to answer phones, scheduling appointments for doctor visits along with updating employer on current situation
• I also reported any errors that needed to be resolved by my employer at the appropriate time.