Maria Villanueva
Philadelphia,PA
Summary
To be apart of a company that I can not only express my skills but also excel in them. I want to find a company that is a home where I am permitted to grow within my career as it also helps me grow as a person.
Overview
20
20
years of professional experience
Work History
Insurance Verification Representative
Penn Presbyterian Medical Center
12.2023 - Current
- Improved efficiency by streamlining insurance verification processes for patient intake.
- Enhanced customer satisfaction with prompt and accurate insurance verifications for medical services.
- Facilitated timely patient care by verifying insurance benefits prior to appointments.
- Check for Prior Authorizations and referrals for insurance.
- Call insurance companies to verify that benefits are active and procedures will be covered.
Unit Secretary
Fox Chase Cancer Center
10.2022 - Current
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Ambulatory Service Representative
University Of Pennsylvania
12.2022 - 12.2023
- Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Ensured accurate patient records by diligently updating demographic and insurance information in the system.
- Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
Access Center Representative
University Of Pennsylvania Hospital System
11.2021 - 12.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Scheduled appointments for patients.
Contact Center Associate
Davids Bridal
01.2020 - 01.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on company systems, form completion and access to services.
Server
Golden Corral Buffet And Grill
03.2019 - 01.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Research Associate
Health Advocate
08.2016 - 10.2019
- Assisted members in finding providers
- Confirmed network status and benefits
- Provided results within allotted time
- Worked diligently to complete urgent tasks
- Early Childhood Education
Infant/Toddler Teacher
Brightside Academy
08.2010 - 08.2016
- Produce lesson plans on a regular basis
- Maintain a safe environment for children
- Regulate daily schedule for the kids
Prep Cook and Dishwasher
Copper Bistro
06.2008 - 12.2008
- Prepared food for Chef
- Sanitized areas on a daily basis
- Cleaned dishes and pans in a timely manner
Servant Leader
Children’s Defense Leader School
06.2004 - 08.2007
- Organize activities and trips for the students
- Act as not only a supervisor but also role model
- Interacted with and got to know students on a personal basis
- Restaurant
Prep Cook and Dishwasher
Avi Food Systems
02.2005 - 06.2007
- Prepared food to be cooked and served
- Served food to customers in a timely manner
- Organized/cleaned areas at the end of shift
Crew Member/Trainer
Mcdonalds
09.2004 - 01.2005
- Greet customers with a smile
- Serve and take orders in an efficient manner
- Trained new employees to specific job functions
Education
Associates of Liberal arts -
Community College Of Philadelphia, College of Liberal Arts
Vocational School - Licensed Practical Nursing
Eastern Center For Arts And Technology
Willow Grove, PA12.2018
Skills
- Providing Information and Resources
- Pre-Admission Requests
- Administrative and Office Support
- excellent customer service
- computer applications
- patient care
- detail oriented
- Medical Terminology
- Monitoring Vital Signs
- Vital signs taking
- Recording vital signs
Timeline
Insurance Verification Representative
Penn Presbyterian Medical Center
12.2023 - Current
Ambulatory Service Representative
University Of Pennsylvania
12.2022 - 12.2023
Unit Secretary
Fox Chase Cancer Center
10.2022 - Current
Access Center Representative
University Of Pennsylvania Hospital System
11.2021 - 12.2022
Contact Center Associate
Davids Bridal
01.2020 - 01.2021
Server
Golden Corral Buffet And Grill
03.2019 - 01.2020
Research Associate
Health Advocate
08.2016 - 10.2019
Infant/Toddler Teacher
Brightside Academy
08.2010 - 08.2016
Prep Cook and Dishwasher
Copper Bistro
06.2008 - 12.2008
Prep Cook and Dishwasher
Avi Food Systems
02.2005 - 06.2007
Crew Member/Trainer
Mcdonalds
09.2004 - 01.2005
Servant Leader
Children’s Defense Leader School
06.2004 - 08.2007
Associates of Liberal arts -
Community College Of Philadelphia, College of Liberal Arts
Vocational School - Licensed Practical Nursing
Eastern Center For Arts And Technology