Andrew Skuratowicz
KALAMAZOO,MI
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
Work History
Insurance Verification Representative
R1 RCM (formerly Accretive Health)
12.2009 - Current
- Exceeded productivity metrics and routinely received positive feedback from patient satisfaction surveys
- Assured timely verification of insurance benefits prior to patient procedures or appointments
- Assisted patients with understanding insurance coverage and benefits
- Achieved insurance pre-authorizations to enable timely patient procedures
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations
- Trained new staff on current, correct insurance verification procedures.
- Complied with HIPAA guidelines and regulations for confidential patient data.
Student Fundraiser
Western Michigan University
09.2007 - 11.2009
- Selected to call from high value donor pool based on exceptional successful donation rate
- Obtained donations from alumni members to support University programs
- Updated alumni information and keyed all contact details into database, maintaining high levels of accuracy and efficiency.
Hotel Reservation Sales Agent
Cedar Point Amusement Park
06.2006 - 08.2006
- Provided customers with information about availability and pricing.
- Handled reservations and answered questions from interested patrons for all resort hotel properties
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
Engineering (Pre-Engineering)
Western Michigan University
Kalamazoo, MIHigh School Diploma -
Capac High School
Capac, MI06.2006
Skills
- Customer Experience
- Organization and Time Management
- HIPAA Compliance
- Electronic Health Records Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Customer Experience
- Organization and Time Management
- HIPAA Compliance
- Electronic Health Records Systems
Quote
Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!"
Hunter S. Thompson
Timeline
Insurance Verification Representative
R1 RCM (formerly Accretive Health)
12.2009 - Current
Student Fundraiser
Western Michigan University
09.2007 - 11.2009
Hotel Reservation Sales Agent
Cedar Point Amusement Park
06.2006 - 08.2006
Engineering (Pre-Engineering)
Western Michigan University
High School Diploma -
Capac High School
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