Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jessica Carney

Saratoga Springs,NY

Summary

Dedicated and resourceful hospitality professional with a proven track record of successfully managing operations, driving revenue growth, and delivering exceptional guest experiences. Seeking to leverage extensive experience in restaurant management, marketing, sales, customer service and event coordination to contribute to the success of a dynamic organization.

Overview

10
10
years of professional experience

Work History

General Manager/Private Events Coordinator

550 Waterfront (by Druthers)
Saratoga Springs, NY
05.2018 - Current
  • Spearheaded the development of operational procedures and systems for a newly established restaurant, ensuring seamless daily operations
  • Directed the recruitment, training, and supervision of a team of over 250 employees across various Front of House positions
  • Orchestrated scheduling, HR functions, and payroll administration, ensuring compliance with company policies and labor regulations
  • Pioneered the establishment of a private events department, including the creation of systems, pricing strategies, and menu offerings
  • Successfully booked and executed private events, collaborating with event chefs, resulting in generating over $250k in revenue within the first year of operation.

Assistant General Manager

City Beer Hall
Albany, NY
01.2019 - 05.2020
  • Managed all Front of House staff, fostering a culture of excellence in service delivery while maintaining a positive and safe work environment
  • Provided support during peak hours to ensure top-tier service standards were consistently met
  • Oversaw daily operations and upheld business protocols established by ownership, contributing to the overall success of the establishment.

Restaurant Manager

Harvey’s Restaurant & Bar
Saratoga Springs, NY
09.2015 - 07.2016
  • Managed all aspects of restaurant operations, including staffing, scheduling, and inventory management
  • Conducted interviews, hiring, and onboarding processes for new employees, ensuring a cohesive and efficient team
  • Demonstrated trustworthiness in handling financial responsibilities such as cash handling and deposit management
  • Planned and executed large-scale functions and events, showcasing strong organizational and leadership skills.

Marketing Director

W.J. Donovan Enterprise
Saratoga Springs, NY
08.2014 - 09.2015
  • Designed marketing materials and advertisements for multiple hospitality businesses, ensuring alignment with brand objectives and deadlines
  • Managed social media accounts, engaging with customers and enhancing online presence for partnered establishments
  • Coordinated Human Resources functions and facilitated onboarding procedures for new hires across all business entities
  • Responded promptly to customer reviews and inquiries, maintaining a positive brand image and addressing concerns effectively.

Education

Associate of Science - Massage Therapy

Center of Natural Science
Albany, NY
03-2017

Bachelor of Science -

SUNY Plattsburgh
Plattsburgh, NY
05-2011

Skills

  • Team Leadership
  • Operations Management
  • Event Coordination
  • Staff Training and Development
  • Customer Relationship Management
  • Financial Management
  • Marketing and Advertising
  • Social Media Management
  • Multitasking
  • Problem Solving

Affiliations

  • Scuba Diving, PADI certified

Timeline

Assistant General Manager

City Beer Hall
01.2019 - 05.2020

General Manager/Private Events Coordinator

550 Waterfront (by Druthers)
05.2018 - Current

Restaurant Manager

Harvey’s Restaurant & Bar
09.2015 - 07.2016

Marketing Director

W.J. Donovan Enterprise
08.2014 - 09.2015

Associate of Science - Massage Therapy

Center of Natural Science

Bachelor of Science -

SUNY Plattsburgh

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Jessica Carney