Jessica Carney
Saratoga Springs,NY
Summary
Dedicated and resourceful hospitality professional with a proven track record of successfully managing operations, driving revenue growth, and delivering exceptional guest experiences. Seeking to leverage extensive experience in restaurant management, marketing, sales, customer service and event coordination to contribute to the success of a dynamic organization.
Overview
10
10
years of professional experience
Work History
General Manager/Private Events Coordinator
550 Waterfront (by Druthers)
Saratoga Springs, NY
05.2018 - Current
- Spearheaded the development of operational procedures and systems for a newly established restaurant, ensuring seamless daily operations
- Directed the recruitment, training, and supervision of a team of over 250 employees across various Front of House positions
- Orchestrated scheduling, HR functions, and payroll administration, ensuring compliance with company policies and labor regulations
- Pioneered the establishment of a private events department, including the creation of systems, pricing strategies, and menu offerings
- Successfully booked and executed private events, collaborating with event chefs, resulting in generating over $250k in revenue within the first year of operation.
Assistant General Manager
City Beer Hall
Albany, NY
01.2019 - 05.2020
- Managed all Front of House staff, fostering a culture of excellence in service delivery while maintaining a positive and safe work environment
- Provided support during peak hours to ensure top-tier service standards were consistently met
- Oversaw daily operations and upheld business protocols established by ownership, contributing to the overall success of the establishment.
Restaurant Manager
Harvey’s Restaurant & Bar
Saratoga Springs, NY
09.2015 - 07.2016
- Managed all aspects of restaurant operations, including staffing, scheduling, and inventory management
- Conducted interviews, hiring, and onboarding processes for new employees, ensuring a cohesive and efficient team
- Demonstrated trustworthiness in handling financial responsibilities such as cash handling and deposit management
- Planned and executed large-scale functions and events, showcasing strong organizational and leadership skills.
Marketing Director
W.J. Donovan Enterprise
Saratoga Springs, NY
08.2014 - 09.2015
- Designed marketing materials and advertisements for multiple hospitality businesses, ensuring alignment with brand objectives and deadlines
- Managed social media accounts, engaging with customers and enhancing online presence for partnered establishments
- Coordinated Human Resources functions and facilitated onboarding procedures for new hires across all business entities
- Responded promptly to customer reviews and inquiries, maintaining a positive brand image and addressing concerns effectively.
Education
Associate of Science - Massage Therapy
Center of Natural Science
Albany, NY03-2017
Bachelor of Science -
SUNY Plattsburgh
Plattsburgh, NY05-2011
Skills
- Team Leadership
- Operations Management
- Event Coordination
- Staff Training and Development
- Customer Relationship Management
- Financial Management
- Marketing and Advertising
- Social Media Management
- Multitasking
- Problem Solving
Affiliations
- Scuba Diving, PADI certified
Timeline
Assistant General Manager
City Beer Hall
01.2019 - 05.2020
General Manager/Private Events Coordinator
550 Waterfront (by Druthers)
05.2018 - Current
Restaurant Manager
Harvey’s Restaurant & Bar
09.2015 - 07.2016
Marketing Director
W.J. Donovan Enterprise
08.2014 - 09.2015
Associate of Science - Massage Therapy
Center of Natural Science
Bachelor of Science -
SUNY Plattsburgh
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