Jessica Carrasquillo
The Bronx
Summary
Dedicated professional with extensive experience in maintaining cleanliness and security at Handy Solutions and Marshalls & HomeGoods. Bilingual and customer-oriented, I excel in problem-solving and chemical handling, ensuring high standards of sanitation and safety. Recognized for enhancing guest satisfaction and reducing security risks through proactive measures and effective communication.
Skilled professional with many years of experience managing facilities upkeep. Works long shifts independently and efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies.
Overview
5
5
years of professional experience
Work History
Housekeeper
Handy solutions
New York
12.2019 - Current
- Waxed and polished wood furnishings to restore faded appearance.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Assisted in laundry services including washing, drying, and folding linens.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Maintained and organized cleaning supplies stock.
- Used cleaning chemicals following proper guidelines.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Communicated with customers about requests for additional supplies or cleaning services.
Loss Prevention Officer
Marshalls & HomeGoods
Yonkers
12.2023 - 05.2024
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Enforced access controls to restricted areas to prevent unauthorized entry.
- Assisted in the implementation of new technologies such as electronic article surveillance systems or CCTV cameras.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
- Maintained high levels of alertness throughout shifts.
- Participated in the development of operational strategies for reducing shrinkage levels.
Security Officer
Target
The Bronx
11.2021 - 02.2023
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Completed incident reports to record security or loss prevention incidents.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Identified suspicious activity to determine appropriate response.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Provided friendly and professional assistance to employees, visitors and customers.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored security cameras to identify and respond to suspicious activity.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Education
Some College (No Degree) - Criminal Justice
ASA College
Brooklyn, NYSkills
- Bilingual (Spanish fluently)
- Cleanliness
- Organized
- Customer satisfaction
- De escalation
- Chemical handling
- Sanitation practices
- Customer communication
- Time management
- Problem solving
- Attention to detail
- Safety awareness
- Self motivated
- Problem-solving abilities
- Customer-oriented
- Sweeping and mopping
Languages
Spanish
Native/ Bilingual
Timeline
Loss Prevention Officer
Marshalls & HomeGoods
12.2023 - 05.2024
Security Officer
Target
11.2021 - 02.2023
Housekeeper
Handy solutions
12.2019 - Current
Some College (No Degree) - Criminal Justice
ASA College