Jessica Carroll
Summary
Team Leader with 7+ years of experience in customer service and 4 years in leadership. Experience in leading teams, coordinating operations, and delivering exceptional customer service in fast-paced public-facing environments. Proven ability to train staff, resolve complaints, manage multiple priorities, and ensure operational efficiency.
Overview
4
4
years of professional experience
Work History
Election Coordinator
Chicago Board of Elections
Chicago
03.2024 - Current
- Coordinated setup, operation, and closing of polling locations while meeting strict deadlines.
- Supervised and coordinated election staff, ensuring compliance with federal, state, and local election procedures.
- Maintained accurate records, reports, and documentation throughout the election process.
- Monitored adherence to election security protocols and chain-of-custody procedures for ballots and equipment.
Sales Associate
Build-A-Bear Workshop, Inc.
Chicago
04.2023 - Current
- Managed cash register operations and processed customer transactions efficiently.
- Educated customers about product features and promotional offerings effectively.
- Maintained store presentation and organized merchandise displays consistently.
- Helped customers find specific products, answered questions, and offered product advice.
Guest Experience Specialist
Navy Pier, Inc.
Chicago
07.2022 - Current
- Trained team members on customer service standards, safety procedures, and operational policies to enhance service quality.
- Served as a point of contact for escalated guest concerns, utilizing conflict-resolution skills to achieve positive outcomes.
- Demonstrated leadership during peak season by prioritizing tasks, directing guest flow, and supporting team performance.
- Collaborated with management to meet operational goals through clear communication, effective problem-solving, and informed decision-making.
Education
Associate of Applied Science -
City Colleges of Chicago
Chicago, ILSkills
- Customer Service
- Team Leadership
- Problem Solving
- Decision Making
- Safety Compliance
- Employee Training
- Conflict Resolution
- Operation Coordination/Management
- Multitasking
- Communication
Timeline
Election Coordinator
Chicago Board of Elections
03.2024 - Current
Sales Associate
Build-A-Bear Workshop, Inc.
04.2023 - Current
Guest Experience Specialist
Navy Pier, Inc.
07.2022 - Current
Associate of Applied Science -
City Colleges of Chicago