Jessica Carter
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Housekeeper Inspector
Springhill Marriott
08.2017 - Current
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Customer Support Specialist
Xerox
03.2014 - 08.2017
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Shift Leader
Wendys
04.2011 - 02.2014
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
High School Diploma -
Yazoo County High School
Yazoo City, MSAssociate of Arts - Social Work
Holmes Community College
Goodman, MS05.2024
Skills
- Cleaning techniques
- Laundry Management
- Residential Cleaning
- Customer service excellence
- Live chat support
- Technical Troubleshooting
- Quality Assurance
- Production Reporting
- Inventory Counts
- Drawer Assignments
Timeline
Housekeeper Inspector
Springhill Marriott
08.2017 - Current
Customer Support Specialist
Xerox
03.2014 - 08.2017
Shift Leader
Wendys
04.2011 - 02.2014
High School Diploma -
Yazoo County High School
Associate of Arts - Social Work
Holmes Community College