Jessica Carter

Developed and implemented effective sales strategies to achieve and exceed sales goals.

Recruited, trained, and motivated sales associates to enhance team performance.

• Ensured team delivered exceptional customer service and resolved issues promptly.
• Maintained visual merchandising standards to create an appealing sales floor environment.
• Managed inventory accuracy and minimized loss through effective controls.
• Provided detailed reports on sales performance and team feedback to upper management.
• Executed engaging sales events and promotions to drive increased revenue.
• Ensured strict compliance with company policies and procedures throughout operations.

Exceeded sales goals for services, merchandise, and guest loyalty programs.

Oversaw inventory management and ordering processes for salon operations.

• Recruited, hired, and developed high-performing salon professionals through effective coaching.
• Delivered exceptional guest experiences by addressing concerns and demonstrating product knowledge.
• Fostered a positive team environment through collaboration and accountability initiatives.
• Utilized company programs and tools to enhance business performance and achieve goals.
• Maintained awareness of industry trends and products to better serve guests.
• Communicated effectively with team members and guests to motivate and inspire performance.

Oversaw inventory management processes, including cycle counts and loss prevention, to maintain accuracy and reduce shrinkage.

Executed store workload prioritization, including planograms, resets, and merchandising tasks.

• Led and developed a team of Task Associates and Merchandise Managers through coaching and performance feedback.
• Coached associates on Guest Engagement Leader program to enhance guest experience and service standards.
• Implemented operational improvements by leveraging technology and ensuring compliance with company standards.
• Ensured adherence to policies related to workplace safety, inventory control, and loss prevention.
• Collaborated with General Manager to drive sales growth through operational excellence and strategic initiatives.
• Communicated effectively with leadership regarding business trends, operational challenges, and opportunities for improvement.