Jessica Caruso
Norfolk,VA
Summary
With a proven track record at the US Navy, I excel in leadership and operational efficiency, driving change and fostering teamwork. Skilled in both hydraulic mechanics and administrative excellence, I enhance workflows and customer satisfaction. My approach combines mentoring prowess with a knack for maintaining high-performance standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Division Leading Petty Officer
US Navy
02.2023 - Current
- Championed change management initiatives aimed at optimizing workflows while ensuring minimal disruption to ongoing operations.
- Facilitated open communication channels between division members, resulting in enhanced collaboration and problem-solving abilities.
- Developed comprehensive reporting procedures to track progress towards key performance metrics accurately.
- Managed budgets efficiently while adhering to fiscal constraints without compromising operational excellence.
Hydraulic Mechanic
US Navy
12.2021 - 01.2023
- Optimized workflow by maintaining an organized workspace, ensuring easy access to necessary tools and parts while minimizing hazards.
- Boosted efficiency by utilizing advanced diagnostic tools and techniques to accurately pinpoint hydraulic system malfunctions.
- Saved money by reworking parts suitable for refurbishment.
- Elevated workshop reputation with professional demeanor when interacting with clients, fostering trust in the quality of services offered.
Administrative Assistant
US Navy
01.2020 - 11.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Gas Turbine Systems Mechanic
US Navy
07.2015 - 12.2019
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
Waitress Trainer
Steak N Shake
09.2014 - 01.2015
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Education
Associates Of Arts - General Studies
American Public University
Charles Town, Wv 08.2022
Skills
- Leadership Excellence
- Mentoring abilities
- Operational Efficiency
- Policy Enforcement
Excellent in fast paced environment
Timeline
Division Leading Petty Officer
US Navy
02.2023 - Current
Hydraulic Mechanic
US Navy
12.2021 - 01.2023
Administrative Assistant
US Navy
01.2020 - 11.2021
Gas Turbine Systems Mechanic
US Navy
07.2015 - 12.2019
Waitress Trainer
Steak N Shake
09.2014 - 01.2015
Associates Of Arts - General Studies
American Public University