Jessica Casasola
Mount Laurel,NJ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Front Desk Clerk Scheduler
Mid Atlantic Retina Will Eye
04.2024 - Current
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Streamlined appointment scheduling for increased efficiency by implementing an organized system to track appointments and availability.
- Handled high call volume efficiently, directing calls to appropriate departments while answering inquiries professionally and courteously.
- Ensured smooth check-in and check-out processes for guests by verifying reservations, processing payments, and providing necessary information about the facility.
- Collected room deposits, fees, and payments.
- Tracked important information in NETGEN and MDI spreadsheets and ran reports or generated graphs using data.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Phlebotomist/ Critical Care Technician
Cooper University Hospital
11.2019 - 04.2024
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety.
Education
BLS Certification - Basic Life Support
American Heart Association
Mount Laurel, NJ2024
Phlebotomy Certification - Lab Technician
Starlight Medical
Cherry Hill, NJ2019
Associate of Business Administration -
Camden County College
Blackwood, NJ05.2000
Skills
- Parparing lab specimens
- Blood Culture
- Tracking Specimens
- Venipuncture (Adults, Infants and Children)
- Surgical pre-admission
- IV removal
- Blood Alcohol Testing
- Glucose Screening
- Written and Verbal Communication
- Customer Services
- Bilingual Spanish and English
- CPR Certification
- Patient Care Quality
- Customer service
- Scheduling appointments
- Fluent in Spanish
- Verbal and written communication
Timeline
Front Desk Clerk Scheduler
Mid Atlantic Retina Will Eye
04.2024 - Current
Phlebotomist/ Critical Care Technician
Cooper University Hospital
11.2019 - 04.2024
BLS Certification - Basic Life Support
American Heart Association
Phlebotomy Certification - Lab Technician
Starlight Medical
Associate of Business Administration -
Camden County College
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