- MS Word
Patrice Penrod
Front Desk Clerk
Oakland,TN
Summary
Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Over 16 years of experience as Front Desk RV Park clerk. Dynamic and flexible employee with unparalleled multitasking and office management capabilities.
Overview
30
30
years of professional experience
Work History
Front Desk Clerk Scheduler
Elvis Presley Enterprises/ Graceland RV Park
Oakland, TN
04.2007 - Current
- Used internal software to process reservations, check-ins and check-outs.
- Acquired knowledge of surrounding area to offer guests with information about dining options, entertainment and tourism activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded swiftly to RV site reservations and other inquiries made via establishment website, email or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Completed guest registration, collected fees and handled monetary transactions.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handled reservations for Individual and tour group stays.
- Created and maintained reservation books.
- Maintained office supply levels and ordered merchandise for resale.
- Handled petty cash.
- Compiled daily and end of month reports for corporate use.
- Maintained work schedules for several employees.
- Created Standard Operating Procedures for office employees.
- Created documents, forms, letters and signs for office use.
- Responsible for all facets of office management.
Skills
- Administrative support
Software
- MS Excel
- MS Outlook
Counterpoint/Point of Sale
DayForce/Employee Services
Timeline
Front Desk Clerk Scheduler
Elvis Presley Enterprises/ Graceland RV Park
04.2007 - Current
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